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Business Profile

Banquet Facilities

Saint Clements Castle & Marina

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Banquet Facilities.

Complaints

This profile includes complaints for Saint Clements Castle & Marina's headquarters and its corporate-owned locations. To view all corporate locations, see

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Saint Clements Castle & Marina has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/21/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      9/19/24
      I went to Saint Clements Castle to pay for my booked wedding for 9/21/24 in which I paid $1402.10 with a cashier’s check as my final payment. 7 days later I received a phone call and bill stating they charged me the wrong amount with an email stating such and admitting to changing the final invoice then saying I owe an additional $4942.70 for services rendered due to their clerical error, they also copied and pasted my signature to said invoice, the signature is dated for the 19th of September (when I paid the final bill) and there’s a payment listed for the 20th, therefore showing I did not sign this invoice.

      Business Response

      Date: 12/03/2024

      The Clients signed on a contract with St. Clements, Inc. on
      1/26/2023 and 2/1/2023, respectively. The terms of this agreement included a
      billing minimum of 135 guests at $129 per person for an event on 9/21/2024. The
      estimated total cost of their event per the agreement was $23,724.67. This
      total would increase if the final head count increased or if additional
      enhancements were added.
      The final guest count came in 115 people. The Client added
      additional enhancements to their event totaling $1,527, plus sales tax and
      admin. fees. The invoice that was provided to the Client prior to the event did
      not include the required guest minimum (20 guests short). A final invoice was
      sent to the couple a few days after the event with the corrected amount due, which
      was $4,942.70 (based on a total cost of $25,724.54).
      Subsequently, we have had multiple discussions with the client
      through calls and emails. The Client claims they are not financially able to
      pay the outstanding amount. We tried to negotiate with the Client through
      either reducing the amount due or through a payment plan. No agreement could be
      made, therefore we have handed this claim off to our lawyers to resolve.

    Saint Clements Castle & Marina is NOT a BBB Accredited Business.

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