Complaints

This profile includes complaints for Caraluzzi’s Ridgefield Wine & Spirits, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Caraluzzi’s Ridgefield Wine & Spirits, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Caraluzzi’s Ridgefield Wine & Spirits, LLC

  46B Danbury Rd Ridgefield, CT 06877-4019

• 

  Caraluzzi’s Ridgefield Wine & Spirits, LLC

  5 Francis J Clarke Circle Bethel, CT 06801

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/12/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never been so humiliated in my life and put on the spot due to being deemed drunk or inebriated for apparent way of speaking which was told to me by the manager who spoke to the cashier. The cashier who humiliated me and basically accused me of being drunk due to my sometimes off mannerisms. This was not however the case.
  
  I suffer BPD, ASD (Minor Autism), Post Traumatic Stress, ADHD, GAD and DID. All of which affect the way I act and speak. I cannot fix that.
  
  I asked for 3 “Jaegermeister” shooters but due to the fact I then asked for him to please put my items aside while I call my mother (for it was her card missing), he felt it okay to simply put all focus in the entire store on me. I was red in the face as 4 customers were watching me speak to my mother off to the side and he wouldn’t take the other customers; Rushing me and pressuring saying phrases such as “You’re still short,” whilst relentlessly staring at me. I was humiliated. And absolutely offended by such a person’s judgement of me.
  
  Please understand as well… I have worked for this location as a cashier, the same that humiliated me (Mike) 45 mins prior to my typing this, for 3 months.
  
  In the period after that have had no trouble purchasing alcohol from them for years. I am heartbroken and was literally laughed at. The manager simply did nothing though he’s seen me in the store before.
  
  There was also once a friend and co worker/trainer at the cashier who became suicidal. Instead of supporting, they fired her. She’s dead now and life doesn’t rehire us. They laughed at her too. I just have one question which is if anything at all can be done in regards to consequences for having been labeled falsely and accused of being publicly inebriated due to my sober non verbal queues.
  
  This is a sure fire way to make somebody feel horrible about themselves and I cannot understand why this cashier, Mike, felt the need to ruin my entire night and humiliate me in front of several other friendly towns folk.