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Business Profile

Liquor

Minibar Delivery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Liquor.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/10/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a gift of 4 bottles through minibar. The first order was cancelled because they said it wasn't in stock. I reordered a different item. This was also cancelled. The third item wasn't cancelled but they wanted to replace it with a different item that was available. I agreed. This was 3 weeks ago, still no delivery. They say they are asking their vendor about this but they don't reply and there is nobody to call, the phone number for this business just says we don't have anyone to answer the phone. Seems like a ghost business with terrible service. I want a refund but they aren't responding.

    Business Response

    Date: 01/13/2025

    Hi *****, 

    I am so sorry to hear about your experience! I have canceled your order for a full refund and will be reaching out to you by email to make things right. This was not at all a usual experience and I want to assure you we take your feedback very seriously. 

    Best, 

    Caitlin 

  • Initial Complaint

    Date:12/17/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered spirits to be dellvered to my home. A box arrived. Upon opening the box it was found that one of the spirits was incorrect. I’ve tried multiple times to get a response from ReserveBar and only get a “we are working on it automated email.” With being unable to reach the company, It feels like they have no intention on resolving it. I need to recover the shipping cost, tax and cost of the sprit. Which is approximately $56 dollars. I’m happy to have them pick up the spirit and return. Unfortunately after reading I’m seeing many reviews like this but want to make sure that they aren’t allowed to continue to do this to people.

    Business Response

    Date: 12/20/2024

    Good afternoon, 

    Thank you for providing feedback. I'm so sorry to hear about your experience! I have personally responded to your latest email and canceled your order for a full refund. If I can help further, please follow up on my email. 

     

    Thanks, 

    Caitlin 

    ReserveBar Customer Experience Manager 

    Customer Answer

    Date: 12/23/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

     

    Thank you for your help

    Sincerely,

    ******* ****

  • Initial Complaint

    Date:09/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son stole my credit card and ordered alcohol from MiniBar delivery. i contacted the company on 9/11 via email requesting a return with refund with NO response. I contacted the company today again - this time via text. Again no response. I didn't purchase this alcohol and want to return it.

    Business Response

    Date: 09/19/2024

    Hi ****, 

    Thank you for reaching out. I'm so sorry to hear about your experience! I see that we've followed by email a few times and provided updates through there. I will also personally follow up with you by email today. I look forward to working this out! 

    Best, 

    Caitlin 

    Customer Answer

    Date: 09/19/2024

    There is no resolution to my complaint. I have had several (3?) emails from Minibar in which they state that they are attempting to contact the company that they outsourced this order to - apparently without success. I am not satisfied with the resolution because there is none. **** *** *********

    Customer Answer

    Date: 09/19/2024


    Complaint: ********

    I am rejecting this response because: there continues to not be a resolution although communication is at least present.

    Sincerely,

    **** *********

    Business Response

    Date: 09/20/2024

    Hi ****, 

    I hope you're doing well this morning. I'm very sorry again for your situation. Your order has been fully refunded and I've personally reached out by email. Please reach out to me directly by email if we can help with anything else! 

     

    Best, 

    Caitlin  

  • Initial Complaint

    Date:06/19/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For the past previous months, I have been using this app Minibar delivery for the purchase and deliver of my products chosen (wine, brut, etc). I noticed a few months ago, like 3-4 months ago, that when you check out of the application with your total cost, ... this total does not match with the charges made to your credit card. There is actually a greater charge. Two months ago, I reached out to customer service and they acknowledged the glitch and error and raised a ticket to fix it. After 5-6 months, this issue is still existent. The concern here is that ... at the time of checkout, Minibar does not disclose such information about the2 charges of being overcharged to client nor do they mention or publish a reimbursement. Alas, I want the BBB to please do something about this app that is cheating customers for months. Every time I make an order for delivery, I have to send an email with screenshots and request a refund for being overcharged. The point is ... if in the app... at time of checkout, it says I owe X, then my bank should charge me X. This amount does not match. For months I have been escalating to their customer service and they have not shown any interest to fix this glitch in their algorithm. How long does this take??? It should not take more than a week to fix actually. Can the BBB do something to ensure this app follows protocol and does not cheat/steal from customers. Again, even at checkout, ... the app does not even disclose such information. Can you imagine the thousands they cheat clients and they still have not fixed this issue??? I HAVE EMAILS TO VALIDATE THIS!!! PLEASE HELP!!!

    Business Response

    Date: 06/19/2024

    Hi *******, 

    Thank you for reaching out regarding this very serious matter! I've looked further into your order history and I am so sorry that this has continued to happen. We are aware of this issue and have looped in our tech team, unfortunately it has been found to be a more difficult fix with our current technology and is still in progress. At this time while it is being worked on, we do not know when exactly it will be fixed fully as this is not happening to all orders. 

    As always, if you see any discrepancies, please email us and we are happy to get this fixed! 

    Best, 

    ReserveBar

  • Initial Complaint

    Date:01/08/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have spent hours of my life trying to use this $30 gift card for Minibar Delivery and I swear that every time i have tried to use it they have some reason why it doesn't work this time. Now they are declining all my credit cards even though they work at all other businesses.

    Business Response

    Date: 02/22/2024

    ********* ** ** ******** ** ******* 

     

    I appreciate you reaching out and letting us know about your experience. I'm so sorry to see that your order was canceled due to our retail partner being short staffed. While we are no longer working with that retail partner, I hope you'll give one of our other retail partners a change to provide you with a better experience. 

     

    I've looked into your payments and I see that they were being declined by the card holders. I'm so sorry about that! This often happens with online platforms however if you call your bank when it happens to approve the charge, you are usually able to reorder right away and it will go through. 

     

    If we can help with any further questions or concerns, please email us directly at ************************. 

     

    Best, 

     

    Caitlin H. 

    ReserveBar 

  • Initial Complaint

    Date:12/21/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ORDER DETAILS Number: ************* Date: 12/18/2023 3:47PM Gift cards in the amount of $120 were never received. I ordered gift cards on 12/18, and the cards still need to be delivered to emails. I have used every form of communication they offer and am still waiting for a response. I called and was put into voicemail (2 left on 2 different days); text was sent, use of the website chat feature - no response.

    Business Response

    Date: 02/22/2024

    ********* ** ** ******** ** **** **** 

     

    I hope you're doing well! I'm so sorry to hear about your experience with ordering gift cards. Our tech team will look further into this to ensure that it does not happen again. I see that a full refund has been processed as of 12/21/2023. I'd love it if you would give us another change to provide you with a 5 star experience! 

     

    If we can help further, please email use directly at ********************. 

     

    Best, 

     

    Caitlin H. 

    ReserveBar 

Minibar Delivery is NOT a BBB Accredited Business.

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