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Business Profile

Hair Salon

Greenwich Top Salon, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to this business on December 9, 2023 around 3PM to get a color change on my hair and a haircut since they were having a deal on *******, and they had good reviews. When I got there Sarah was the one that did my hair but told me that I needed to cancel the ******* and that they will give me the same services for the same price, but they will also charge me a little more for Botox and another color and I said okay. The deal included full highlights, haircut, blow-dry. I asked if my hair could handle it and she said yes and started the process. I felt my hair getting hot and I told her, and she said it was fine and after she put me in the blower as well. At the end they did Botox on my hair, and she sent two of her ladies to blow-dry my hair. My hair was really hard and looked burnt. I did not get the haircut either. I left the salon and when I got home and wanted to brush my hair my hair kept falling and felt like gum. On December 11, 2023, I went to a different salon because I washed my hair and my hair felt like gum and started to fall. I went to another salon, and she told me she had to cut my hair, and put some color to help hide the different hair colors I had, and that I will need a lot of treatments because they burnt my hair. She charged me 150$. I have spent over 100$ on treatments to do at home. I called the salon that Monday and they said someone would call me but nothing. I tried to do a dispute with the bank, but they could not since I authorized the purchase. I called the salon again and they told me the manager would call but nothing. Only the hairstylist called to tell me she cannot give me a refund and that I never said anything about my hair burning but she will have the manager call me but nothing.

Greenwich Top Salon, LLC is NOT a BBB Accredited Business.

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