Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ********

  

  Business Response

  Date: 07/10/2025

  Good evening ************,

  We have reviewed your complaint and taken immediate action to review your submissions.  Upon review, we determined that your submission was incorrectly flagged by our system as fraudulent.  Our team has since reversed and processed your claim.  We also responded to your email that was sent to our customer service team earlier today.  You will receive your funds via the method you selected within 24-48 hours, if you haven't received them already. We hope this resolves your complaint.  If there is anything else we can assist you with please do not hesitate to reach out to our team a* *******************.    Thank you for your understanding.   

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ****

  

  Business Response

  Date: 07/10/2025

  Our team immediately looked into this consumers complaint.  We determined that all 3 submissions were valid and have since been approved.  Consumer will receive their funds within 24-48 hours if they haven't already.  We are currently receiving a significant number of submissions for review and are processing them as fast as we can.  We apologize for the delay and appreciate your understanding.  

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received the message below in an email today and received a $25.00 payment via ******.

  My complaint has been resolved.

   

   -We are sorry to hear that your submissions were rejected. We have reviewed your submissions and have reversed the status to approved. Your funds will be sent to the payment method* you selected within 24-48 hours.

  
  If you have any other questions, please let us know.
  
  
  Thank you,
  
  
  Kim
  Promotion Services
  Avid Marketing Group

• Initial Complaint

  Date:03/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  The one thing this business could do is make it easier is to get this kind of response from themselves, instead of not responding to the only email resolution path they have.

  I thank BBB for their interceding on my behalf.

  Sincerely,
  
  
  
  **** *******

  

  Business Response

  Date: 04/03/2025

  Consumer **** ******* did submit 2 rebates for the referenced program.  The program was extremely successful, and our team received thousands of submissions!  Our standard processing time may be impacted when we receive such high volumes, and we apologize for the delay in processing his submissions.  We have since approved and processed both of his submissions and consumer has been sent a total of $10 ($5 for each claim) to his ****** account (please refer to the 2 images provided as attachments with this response). We hope this resolves the issue.  Please let us know if we can assist with anything further. 

  Thank you for your time.

  Avid Marketing Group

• Initial Complaint

  Date:02/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Actually, the complaint has been resolved.  Thanks very much for your efforts.

• Initial Complaint

  Date:08/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 bottles of liquor purchased at ***** on February 9, 2024.
  Rebate was filed via text on February 27, 2024.
  All information was provided for rebate prior to deadline.
  No confirmation was received. No rebate was received, even after confirming ***** payment option and phone number.
  
  After reaching out to the business, they claimed that the offer could not be be combined with any other offer. All texts and receipts were sent as proof. There was no other offer claimed or used. After original reply, customer service did not reply again and did not honor the rebate or provide justification for the "other offer." Retailer sale price is not an "offer" and should not be considered as such. Fine print does not exclude store sale price, only manufacturer offers.
  
  Customer service claims that text submission and mail in submissions are completely separate and handled by different companies. A family member purchased the same items and filed rebates through mail in rebate and received the approved rebate check. Again, no response from customer service after original reply.

  

  Business Response

  Date: 08/23/2024

  Good afternoon,

  We are working on gathering additional information to determine how to reply appropriately.  Is it possible to get an extension on providing a response?  Do the 14 days include weekends?  Just want to make sure I provide a timely response.

  Thank you,

  ****

  

  Business Response

  Date: 08/30/2024

  On August
  13, 2024 the consumer submitted a complaint with the *********** Better Business
  Bureau stating that he submitted a rebate via SMS on February 27, 2024 and
  received no response, emailed us at ************************ and
  received no response, emailed us again on May 8, 2024 at *******************. 

  The first submission was rejected as invalid because the "offer may not be combined with any other offer".

  The next outreach by the consumer was sent to an automated inbox that is set up as a way to provide consumers with a copy of the official terms and conditions (see attached).

  The third outreach was sent to *******************. Per the attached official terms, if the consumer needs help or has questions they should "contact *******************".  Consumer contacted us at ******************* on May 8, and our customer service team promptly responded, as shown in the consumer's provided documentation.  

  Based on the language in our terms and conditions and upon additional discussions with our team, it was determined that the consumer's rebate was correctly rejected in accordance with the official terms and was not valid because it cannot be combined with other discounts. Exact language from the T&Cs says “Offer not to be combined with
  any other offer.” This consumer received 2 store discounts which are shown
  on his receipt (purchase price $79.98 – sale savings $14 – store coupon
  $16).  Our customer service team explained this to the consumer on May 15.  Consumer also indicated that his
  father submitted exactly the same rebate via the mail-in method.  This portion of the rebate was
  handled by a different company. The father’s request was incorrectly approved.  Last
  communication with the consumer was on May 15, 2024. A third party (not affiliated with Avid Marketing Group), was responsible for the mail-in submissions (which consumer's father participated in) and this third party should have not approved the claim since it cannot be combined with other offers.  Unfortunately, we cannot control what the other company chooses to process.
  

  Upon further discussions with our team, we have made the decision to process the rebate amount of $24 in an effort to resolve the consumer's complaint. The rebate will be sent to the consumer's originally selected method of payment today, August 30, 2024. 
  

  We hope this information provides a sufficient explanation and resolution, and that this consumer complaint may now be considered resolved. 

  Please let us know if you need any additional details.

  Thank you,

  Avid Marketing Group

  
  

• Initial Complaint

  Date:02/15/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a 1099 stating I earned $780 from this company but:
  
  1. I live in ******* and have never even heard of this company.
  
  2. I never at any point received an earned income from this organization

  

  Business Response

  Date: 03/08/2024

  The complaint was made about a 1099 that she received from winning a sweepstakes. The winners are required to sign a disclaimer that they are informed that sweepstakes prizes are taxable and they will receive a 1099. Sometimes folks forget that they won a prize. If it is needed, we can upload the signed document. 
  Thank you

• Initial Complaint

  Date:02/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2 bottles of ****** bourbon with a $24 rebate. This company is the middle business for the rebate. Went through there process only to be rejected for someone else in my household getting this rebate already. There is no one else in my household. Sent text, emails, and called for explanation. The call only was a worm whole of some trying to sell me Medicare insurance, and the given another number only to be sold another insurance, and on and on never getting to any rebate department. There are a lot of faults here. The store selling the product with the fake rebate, ******** in f** **** ********, and ****** bourbon for hiring a fraudulent company to sell there product. These fake adds need to be held accountable.

  

  Business Response

  Date: 02/15/2024

  This was resolved with refund going to Mr Miller.

• Initial Complaint

  Date:09/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Running a rebate campaign for purchasing beer with $75 worth of groceries.
  The terms and conditions are very clear. It seems they will pay the first one without issue, but subsequent rebate submissions are rejected without merit. This seems like a fraudulent campaign in order to gain new customers and then recover the costs from running such a campaign.
  I have tried resolving with the company several times but they continue to make different excuses that are not valid for refusing to pay the rebate. This is on a large scale, so someone should look into it in my opinion.

  

  Business Response

  Date: 09/14/2023

  Our
  agency has looked further into this complaint, and it has been determined that
  the customer was contacted and received their funds within the appropriate
  time. In reviewing their submission history, their 8/19 submission was
  approved. They submitted again on 9/2 but were rejected on 9/7 due to not
  meeting purchase requirements as per the terms and conditions of the offer as
  the product required was not on receipt. They resubmitted on 9/6 and 9/9 and
  were rejected in error on 9/11 and 9/12. The customer wrote in on Monday 9/11
  twice and once again on Tuesday 9/12. Our current automated message states that
  they will receive a response within 3 – 5 business days. Our team responded to
  them on 9/14 which is within the 3-business day from initial contact letting
  them know that the funds were sent on 9/13 to their ***** account as they did
  meet the purchase requirement. 

  

  Business Response

  Date: 09/14/2023

  Our
  agency has looked further into this complaint, and it has been determined that
  the customer was contacted and received their funds within the appropriate
  time. In reviewing their submission history, their 8/19 submission was
  approved. They submitted again on 9/2 but were rejected on 9/7 due to not
  meeting purchase requirements as per the terms and conditions of the offer as
  the product required was not on receipt. They resubmitted on 9/6 and 9/9 and
  were rejected in error on 9/11 and 9/12. The customer wrote in on Monday 9/11
  twice and once again on Tuesday 9/12. Our current automated message states that
  they will receive a response within 3 – 5 business days. Our team responded to
  them on 9/14 which is within the 3-business day from initial contact letting
  them know that the funds were sent on 9/13 to their ***** account as they did
  meet the purchase requirement. 

• Initial Complaint

  Date:05/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov 15, 2022 I was chosen as a winner to receive a custom sweatshirt made. They sent over all the info I needed to fill out and complete in order to receive my winnings. It also stated to give 6weeks to receive the product.
  On Jan 7th 2023, I reached out asking about the item. I received no response. On Jan 10th 2023, I reached out again. On Jan 11th 2023, a representative by the name of ****** whose title was Sweepstakes Outreach Coordinator- Avid Marketing Group responded that she, “would check with the sponsor regarding the tracking”.
  On Feb 10th 2023, I reached out again asking for any information on my item.
  ****** responded on Feb 15th 2023 that, “your sweatshirt got lost with ***.
  The sponsor unfortunately only had a limited number of sweatshirts for this sweepstakes and was wondering if you would be okay with us sending you a gift card in place of the sweatshirt?”
  On Feb 15th 2023, I responded back that that’s not what I wanted, but yes.
  On Feb 15th 2023, ****** responded back, “Thank you for understanding. I will work with my team to get the gift card sent to you ASAP.”
  On April 4th 2023, I reached out stating I have yet to receive anything.
  On April 7th I received an ******** ******* e-giftcard. Which did NOT work. I reached out on April 21st stating this card did not work.
  ****** responded back on April 25th asking, “What is the error you are seeing with the gift card?” I communicated the same day that it’s not going through and with every failed attempt I’m getting $10 taken from it. I have yet to receive a response and emailed AGAIN the same response on May 18, 2023.
  
  I feel this is a fraudulent company who attempts to scam people of their information. I just wanted my custom sweatshirt, they the offered something to replace it and it’s not even legitimate.

  

  Business Response

  Date: 05/25/2023

  ******, AMG’s
  sweepstakes coordinator, was able to schedule time and speak with this
  sweepstakes winner on the phone. While she was initially under the impression
  that **** was taking $10 from her each time she attempted to place an order, we
  showed her that this was incorrect and walked her through her **** balance
  after doing some research. We were able to show her that her gift card was
  successfully charged from ******* for $39.63, as she initially thought she
  placed her order with a regular credit card. She has tried to place an order
  with a food service company and was denied, but after researching with her, they
  do not take ****, which was the reason for the denial. Our agency has gone
  above and beyond to provide her with research on her gift card usage and
  provide her with FAQs for **** card restrictions. We Tell us why here...