Business Profile

Cleaning Supplies

Henkel Corporation

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Henkel Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

10 total complaints in the last 3 years.
1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/07/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Their ***** laundry detergent stained my pants and ruined it after it splashed onto the floor!
Business Response
Date: 03/06/2025
Hello ******,

Thank you for contacting us at ******* ******, we’re happy to help you.

We regret to hear about your experience, and we hope that you are doing well at this time.

Unfortunately, our company does not manufacture this type of product, as we are a processing company for online orders for ***** ********* ***.

We would advise you to reach out to the website link below for further assistance with your inquiry.

****************

Best regards,

Regards,
******* ****** Customer Support
###-###-####
Monday to Friday, 9:30 am – 6:30 pm EST
Customer Answer
Date: 03/06/2025
This was the one already in my house! I want a response! I never asked for a refund!
Business Response
Date: 03/10/2025
Thank you for notifying us of the complaint submitted by Mr.
*******. Our mission is to delight our
consumers with quality products and excellent customer service and diligently
review all consumer complaints to resolve as expeditiously as possible.
We reviewed our cases and this is the first contact we have
had with *** *******. Our team has reached
out to this consumer to gather more information about his experience.
We hate to hear that *** ******* has had an unsatisfactory experience
with our product. We appreciate the time it took to let us know about his experience. We hope that this information is helpful. Please let us know if you have any additional
questions.
Customer Answer
Date: 03/10/2025

Complaint: ********

I am rejecting this response because:

No you have not reached out to me.

Sincerely,

****** *******
Business Response
Date: 03/11/2025
Thank you for notifying us of the rejection of the response
to the complaint submitted by *** *******.
Our mission is to delight our consumers with quality products and excellent
customer service and diligently review all consumer complaints to resolve as expeditiously
as possible.
We have reached out to *** ******* by email on 3/10/2025. We
requested information about the product including UPC and lot code and any
pictures or additional documentation. We would recommend that he check his
email junk folder. The email would come
from [email protected]. He can email us or call at ###-###-####
M-F 9 am to 6 pm ET. He can use case # CS###-###-####26 in the subject line.
We appreciate the time it took to let us know about her
experience. We hope that this information is helpful. Please let us know if you have any additional
questions.
Customer Answer
Date: 03/12/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******
Initial Complaint
Date:05/13/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The product purchased from ****** ***** is a total failure/fraud. came as hard as cement and could not be used. NOT FIT FOR INTENDED PURPOSE. FRAUD.
Business Response
Date: 05/14/2024
Thank you for contacting us. Our customer service team will reach out to the consumer to better understand the issue and will update the file.
Initial Complaint
Date:04/23/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchase for 36 Oz *** **** *** *****. I'm a senior it's hard for me to Lug big bottles. All four had tiny bits of plastic floating around. Phone company in *********** no answer no call back. Call phone number on bottle and talk to belligerent person by the name of Jay from *********** who thought he wanted to talk to me for an hour called back after the atrocious customer service and Jay changed his accent and suddenly became an English person? Absolutely appalling. Please help me get my $26 back for my four bottles or my four bottles of *** **** *** ***** 36 Oz replaced thank you
Business Response
Date: 04/24/2024
Thank you for notifying us of the complaint submitted by Mr.
********. Our mission is to delight our
consumers with quality products and excellent customer service and diligently
review all consumer complaints to resolve as expeditiously as possible.
After reviewing our records, we have not been able to locate
Mr. ******** in our records. We want to ensure that this is resolved and will
be contacting him through email to address his issues.
We again regret that Mr. ******** has had an unsatisfactory experience
with our product. We appreciate the time it took to let us know about his
experience. We will continue to work with Mr. ******** to resolve this issue. We
hope that this information is helpful.
Please let us know if you have any additional questions.
Initial Complaint
Date:01/29/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase this because usually ******* is good. This says gel no drip but still drips. It also says dried is seconds but it takes a long time. I not return because “hazmat” issue told to contact manufacturer for refund
Business Response
Date: 01/31/2024
The Business has reached out to the Consumer to attempt to resolve the concern.
Customer Answer
Date: 01/31/2024

Complaint: ********

I am rejecting this response because the business did not reach out to me as stated. No email of physical mail. I can provide an additional alternative email: *******************
Customer Answer
Date: 01/31/2024

Complaint: ********

I am rejecting this response because the business did not reach out to me as stated. No email of physical mail. I can provide an additional alternative email: *******************
Business Response
Date: 02/01/2024
The Henkel business contacted the consumer on 1/27/24 at 2:17 pm ET by way of email to the email address provided in the BBB complaint. Henkel will resend the communication to the alternative email address now provided.
Initial Complaint
Date:01/19/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This problem began on 17th of January, Two Thousand and Twenty Four. I purchased a metal cleaning and or polishing product from T*** ***** Hardware store in ******* **. The product destroyed a diamond plated aluminum tool box. Front of product say can be used on metals. Aluminum is a metal. The density of aluminum isn't as dense as steel metal. Aluminum is still a metal. Product doesn't warn on front label "don't use on Aluminum." Instead, front label specifies metals, aluminum is a metal, Product does say on back label in approximately 3 font size, "don't use on aluminum." Great. Destroyd my diamond plated aluminum toolbox completely. You can't get that product and what ever is in it to come off the aluminum even if you use a 1200 rpm wheel polishing buffer.
Business Response
Date: 01/23/2024
Thank you for reaching out. Our team is currently reviewing and investigating the complaint.
Initial Complaint
Date:09/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
WE ARE BUILDING A SHOWER FOR OUR WHEELCHAIR-BOUND FAMILY MEMBER. WE PURCHASED SEVERAL BOTTLES OF “GE ADVANCED SILICONE WITH 100% WATERPROOFING”. COLOR = WHITE.
WE USED THE PRODUCT TO SEAL THE SHOWER TILE AS DIRECTED, BUT AFTER IT DRIED, THE COLOR TURNED OUT TO BE FLORESCENT YELLOW AND LOOKED RIDICULOUS.
WE LOOKED ON THE BACK OF THE PRODUCT AND IT SAYS: HENKEL CORPORATION: *** ****** **** ***** ***** *** I CALLED THE NUMBER LISTED TO TELL THEM WHAT HAPPENED AND THEY SAID THEY KNOW THIS PRODUCT HAS THIS PROBLEM BUT THEY SAID NOT ALL BOTTLES HAVE THE PROBLEM SO THEY CONTINUE TO SELL IT. THEY SAID ALL WE HAVE TO DO IS SHINE A UV LIGHT ONTO THE PRODUCT AND IT WILL TURN WHITE. WE WENT OUT TO BUY A UV LIGHT AND TRIED THIS. IT DID NOT WORK. WE CALLED AGAIN AND THIS TIME CUSTOMER SERVICE SAID THEY WILL GIVE US $6 BECAUSE THEY HAVE A LIMITED LIABILITY LISTED ON THE BOTTLE SO THE CUSTOMER USES THE PRODUCT AT THEIR OWN RISK.
WOW! WHAT ABOUT THE DAMAGE THAT WAS DONE? THIS PRODUCT HAD TO BE REMOVED AND IT WAS PAINSTAKING - ABOUT 16 HOURS OF MAN LABOR. IT WAS DIFFICULT BECAUSE WE ARE ALREADY AT A DEFICIT TRYING TO HELP A DISABLED PERSON TO HAVE A SHOWER BUILT SPECIAL FOR OUR WHEELCHAIR-BOUND LOVED ONE. LIFE IS NOT EASY CARING FOR A PARALYZED PERSON BUT ADDING THIS DEFECTIVE PRODUCT HAS MADE OUR DIFFICULT SITUATION BE EVEN MORE DIFFICULT. WE WOULD LIKE TO KNOW WHAT HENKEL WANTS TO DO TO TAKE RESPONSIBILITY FOR THEIR DEFECTIVE PRODUCT. HENKEL IS A HUGE PROFITABLE COMPANY, ** IS ALSO A HUGE COMPANY, SO HOW CAN THEY JUST ALLOW THIS TO HAPPEN AND NOT TAKE ANY RESPONSIBILITY OTHER THAN $6. THIS IS SHAMEFUL.
PHOTOS ARE INCLUDED OF MY 87 YEAR OLD STEP FATHER REMOVING ALL THE DEFECTIVE PRODUCT WHICH TOOK HIM ALL WEEKEND 8 HOURS A DAY. YOU CAN SEE THE SCRAPINGS ARE YELLOW. THIS WAS AN AWFUL EXPERIENCE! WE FEEL VERY WRONGED BY THIS PRODUCT. WE THOUGHT WE COULD TRUST ** AND HENKEL - BOTH LARGE COMPANIES. WE WERE WROING.
Business Response
Date: 10/02/2023
Thank you for reaching out. The Henkel business is reporting that they are reaching out to the consumer on the concerns.
Business Response
Date: 10/04/2023
Hi, the business reports that it has reached out to the consumer and resolved the complaint.
Initial Complaint
Date:08/29/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a bottle of ******** extreme glue at *******, about 30 mi.from me,when I arrived home to do a repair,I realized I couldn't dispense the product,it seemed hardened in the bottle,I called Henkel corp.and explained the problem,they asked for the codes on the product,I complied and they said it's expired past it's shelf life,so I asked if they could just replace with another product,they said no,but they would send a $6.00 refund,I asked why ,when I just paid $13.80 for it? Then they said take it or leave it? So I replied with ,I'm going to file a complaint with the better business bureau,then they hung up on me. Just another big company bullying the consumer,!
Customer Answer
Date: 08/29/2023
The business sent me this message this morning,I'm good with this,as long as they are going to do what they say.let me know if I should dismiss the complaint now,or wait until I receive payment? Thank you.
Business Response
Date: 08/29/2023
The business communicated with the consumer and has resolved the complaint amicably with the consumer.
Customer Answer
Date: 08/29/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:08/18/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchase for containers of glue called company for refund that could not get. Offered $5 instead of the full purchase price of $25. I find this pathetic. I would like the money refunded to me and I don't want to deal with this nasty girl Amanda anymore I didn't hear the question
Business Response
Date: 08/25/2023
The Business reached out to the complainant and have reached an amicable resolution.
Initial Complaint
Date:04/03/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello:
I hope all is well with you. Thanks for taking the time to review my complaint and for making me the best part of Henkel. Recently, I experienced an issue with **** *** ************* This issue occurred with four of your products. The products were so hard that I had to get a knife or hammer to break them apart. I understand the nature of the material, however, I find this to be completely unacceptable. I have reached out regarding this multiple times and received no response. At this moment, I must escalate this concern to request a replacement, coupon, or check. I apologize that it has come to this. I look forward to hearing from you soon.

Respectfully
Business Response
Date: 05/04/2023
** ****

Thanks for taking my call today. As mentioned, the Henkel Corporation business team was a bit behind in sending me the response to have uploaded into the system but, is still trying to work with the consumer to resolve the complaint. Please see the response for uploading into the database.

Complaint ID # ********

Thank you for notifying us of the complaint submitted by Ms. *****. Our mission is to delight our consumers with quality products and excellent customer service and diligently review all consumer complaints to resolve as expeditiously as possible.

We appreciate the time it took to report this incident to us. While she has contacted us about other products in our portfolio, Ms. ***** has not contacted us about our ****** **** **** ***** or that the product was clumped together. It is possible that during transportation or storage, the product was stored improperly. We have reached out to Ms. ***** through email to resolve the issue.

We again regret that Ms. ***** has had an unsatisfactory experience with our product. We appreciate the time it took to let us know about her experience. We will continue to work with Ms. ***** to resolve this issue. We hope that this information is helpful. Please let us know if you have any additional questions.

Stu, thanks very much and I appreciate your time and assistance. Please reach out if you have any questions related to the response or complaint.

My best regards,

**** ********
Assistant General Counsel ***** **** *** **** ******

Legal Department
Customer Answer
Date: 05/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****
Initial Complaint
Date:03/01/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Phoned company woman and customer service extremely rude. Promise to help me get refund after keeping me on phone 20 minutes, denied refund after getting all my information. Purchased four tubes of silicone glue. Glue did not come out of tube tube was dry. Customer service woman admitted the problem with the product. Said tough luck will not refund product. I spent $28 for these. I am a *** ***** leader and I bought these to help the boys build bird houses. I want the money spent on this defective glue returned to me. The woman was very off and led me on for quite some time in fact wasting my time with no refund. I have been a purchaser of the product for a very long time I am a good customer and I don't deserve to be treated this way please help me get my $28 refunded. Thank you
Business Response
Date: 03/17/2023
Thank you
for passing along the information. Henkel will reach out to the person to
gather more information on this issue.
Customer Answer
Date: 03/18/2023

Complaint: ********

I am rejecting this response because: I have spoken to hankel twice and gotten nowhere. You can give them my email I'm not going to get into a verbal match with them again. I am in construction and I do a lot of remodeling for Habitat for Humanity also I have used their product for years and I'm about to stop if I don't get my money back this is absolutely pathetic

Sincerely,

******* ********
Business Response
Date: 03/28/2023
Our Customer Service team has contacted the consumer and resolved the concern.
Customer Answer
Date: 03/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ********

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Henkel Corporation is NOT a BBB Accredited Business.