Reviews

Review Details

• Review fromLeon W

  Date: 07/19/2024

  2 stars
  Even though they did the cremation for my loved one(Janet Elizabeth Walker) and me and my mother do appreciate what they did, but they messed up on her death certificate with her birth birthdate, and they did not have the Social Security number. When I called the first time the lady was nice and she said somebody will get back to me because I did not have, my sister Social Security number at the time She took down my information and said somebody would reach out to me that never happened. I waited about a month and called again another young lady answered my call I told her the same thing previously with the other lady she told me that I had to submit a written request, but I told I had talked to somebody and they would get back to me so she took down my information but she did have my cell phone number waited another 2 1/2 weeks And I called again this time and gentlemen answered and gave me attitude. I told him what was going on. He told me had to submit a written request and I could come pick it up. I asked him can I mail it in? He said you could do it by email too I said OK then I told him about the $20 that I should get reimbursed for when I went to the town hall and Hartford to pick it up. He said we don’t do reimbursements because somebody in your family gave us the wrong information. I said it wasn’t nobody in my family, it’s just me and my mother He told me with an attitude that I did not know the Love one so I couldn’t get the information. I told him I know you didn’t know the loved one. What kind of remark is that? I did not like the attitude that’s not The way to act with people, especially if they lost a loved one. I don’t understand these funeral homes could be so nice and be by your side when you want to correct something
  I want to get reimbursed for the $20 we spent and apology plus I want them to mail me a new death certificate with all the corrections since I had to do what they wanted
  Thank you
  

  Abbey Funeral & Cremation Services, Inc.

  Date: 07/24/2024

  The information that was provided was conflicting, there were a few scrivener errors, the family did provide us with a date of birth and age that didn’t match, we also did not receive the social security number. All requests for amendments, we do require to be in writing to prevent further mistakes. These requests must be made by the next of kin, who originally signed for our services. To this date, we do not have accurate information to be amended from the next of kin. We can certainly amend the death certificate to reflect the deceased’s accurate information once we receive all information in writing from Mary, the original next of kin. This has been explained to Leon on numerous occasions.