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Business Profile

Garage Doors

Overhead Service Solutions LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garage Doors.

Complaints

This profile includes complaints for Overhead Service Solutions LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Overhead Service Solutions LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/13/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Michael ******* ****** M******* and Erica M******* have not delivered on a product I paid a deposit on ($2,037.31).

      After waiting a year and having four no-show "scheduled installation dates," it is clear they have no intention of delivering on our agreement to deliver and install a garage door. They have also refused to provide evidence that the garage door has actually been purchased from a distributor (despite my asking for this repeatedly going back to August 19, 2022). I have attempted to call them several times a week for nearly 6-months with them rarely taking my calls, and only to string me along further.

      Here is a summary of major events:
      Garage door was ordered on January 14, 2022 (and deposit paid)
      I was told the door would be received from the distributor on September 7, 2022.
      Scheduled installation for October 15, 2022. NO SHOW AND NO RESPONSE TO CALLS OR EMAILS.
      Rescheduled for October 29, 2022. NO SHOW AND NO RESPONSE.
      Rescheduled for November 19th, 2022. NO SHOW AND NO RESPONSE. REFUND REQUESTED.
      Rescheduled for January 14th, 2023. NO SHOW AND NO RESPONSE.

    Overhead Service Solutions LLC is NOT a BBB Accredited Business.

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