Complaints

This profile includes complaints for Clarus Direct LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Clarus Direct LLC

  Rocky Hill, CT 06067-0303

  
• 

  Clarus Direct LLC

  500 Enterprise Dr Rocky Hill, CT 06067-3913

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/19/2025 an unknown/unauthorized debit for $19 was charged to my debit card from this company. I’ve never heard of this company located in ********* ** ***** and I never purchased anything from them.

  Business Response

  Date: 03/19/2025

  I write in regard to the above referenced complaint submitted to
  your office by *** *******. We regret any confusion or inconvenience she
  experienced when doing business with our company and trust that this letter
  will address her concerns.   
  Our records show that on December
  18th, 2023, after making an online purchase on *********, *** *******
  was presented with an ad banner promoting our FreeShipping**** program. *** *******
  clicked on the banner and arrived on our order registration page, which
  provided full details about our money saving membership program and how she can
  try the program for 7 days at no cost. The terms on that page, titled “Offer
  Details,” explained that if she did not cancel her subscription by the end of
  the trial, her subscription would automatically continue, and the monthly
  subscription fee would be charged to the credit card account that she
  provided. 
  
  Our records show that she
  completed the registration process by providing her full contact and account
  information and checking a box that states “I agree to the Offer Details and the
  Terms of Use & Service” just below
  the offer terms. Shortly thereafter we sent *** ******* a welcome e-mail to the
  e-mail address she provided upon enrollment that included full information on
  how she can access and enjoy her program benefits and reiterating the program
  billing terms. 
  
  *** *******’s membership
  has been canceled and fully refunded for a total of $304.00. This credit will
  post in 2-5 business days.
  
  Again, we
  regret any inconvenience this may have caused *** *******.

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spoke with a supervisor named Diamond on 3-5-25 about missing 10% cash back for February and he spotted I was missing it for the month of January as well. No one contacted me after this point for a resolution so I called only to be told that I would have to wait 6-8 weeks for them to rectify their mistake. They dont wait to take my monthly payment of 19.00 a month 6-8 weeks yet I as the paying customer is being told to wait! This is not what Ibecame a customer of this program for. Whatever retailers issues they did to correct. We pay retailer for item bought, not for companies in partnership with them to not do their job that they sold this membership on.

  Business Response

  Date: 03/19/2025

  I
  write in regard to the above referenced complaint submitted to your office by
  *** ****.
  We
  regret any confusion or inconvenience she experienced when doing business with
  our company and trust that this letter will address her concerns.   
  Our
  records show that *** **** has sent multiple emails to inquire about missing
  cash back for her orders. We have manually added multiple cash back amounts for
  purchases that did not automatically report previously, as well as send
  inquiries to the retailer’s affiliate network to determine why the cash back
  did not report automatically.
  
  The
  following can be found under the Terms of Service on FreeShipping****.
  
  FreeShipping**** obtains all of your cash-back purchase data via our participating retailer network. We determine, at our sole discretion, whether or not a purchase made through a FreeShipping**** participating retailer qualifies for Cash Back. We reserve the right to deem a purchase ineligible for Cash Back if a participating retailer fails to report a transaction to FreeShipping**** or if it withholds payment to us for any reason.
  
  As
  a courtesy, we have manually added all outstanding purchases *** **** has notified
  us of, the cash back for these purchases will be included in the next monthly
  payout on 4/15/25.
  
  Again, we regret any inconvenience this may have caused *** ****.

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My **** card flagged me on a possible fraud charge which was $19 from FREESHIPPING**** ###-###-####, **. I never noticed this charge because I do a lot of shopping online with ****** and ****. So a small $19 charge for shipping didn’t seem that odd. What I didn’t know, that the **** card company taught me was this was an on going monthly charge that they’ve seen with other people. I contacted the company to complain that I never signed up with them. I then found out that they have been charging me this month fee from 2016 until now. They said in 2016 me or my wife signed an agreement to enroll in their monthly program at a ***** department store. I know I nor my wife would ever knowingly sign up for this. The **** people said they’ve seen scams like this where there is a box unknowingly checked to enroll on an order. That is the only thing I could possible see happening as I am very good about not taking on extras. After talking with the company they said they would refund me four months of payments, even though they have stolen over $1000 from me over the years. They say we agreed to it and since it was so long ago, I have no record or proof otherwise. I’m not sure what recourse I have, but at the very least if enough people have been scammed and reported it, maybe something can be done.
  Thank you for any help.

  Business Response

  Date: 03/06/2025

  I write in regard to the above referenced complaint
  submitted to your office by *** ******. We regret any confusion or
  inconvenience he experienced when doing business with our company and trust
  that this letter will address his concerns.   
  Our records show that on March 29th, 2016 after making an
  online purchase at ******, *** ****** was presented with an ad banner promoting
  our FreeShipping**** program. *** ****** clicked on the banner and arrived on
  our order registration page, which provided full details about our money saving
  membership program and how he can try the program at no cost for 7 days.  The terms on that page, titled “Offer
  Details,” explained that if he did not cancel his subscription by the end of
  the trial, his subscription would automatically continue, and the monthly
  subscription fee would be charged to the credit card account that he
  provided. 
  Our records show that he completed the registration process
  by providing his full contact and account information and checking a box that
  states “I agree to the Offer Details and the Terms of Use & Service” just
  below the offer terms. Shortly thereafter we sent *** ****** a welcome e-mail
  to the e-mail address he provided upon enrollment that included full
  information on how he can access and enjoy his program benefits and reiterating
  the program billing terms. 
  We have canceled *** ******’ account and issued a refund for
  $1,515.33 back to the card provided on file. This credit will post in 2-5
  business days.
  Again, we regret any inconvenience this may have caused *** ******.

• Initial Complaint

  Date:02/19/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no idea how I subscribed to this service. I have not received any billing, contract, terms or anything from this company. I use my credit card for everything and happened to notice a $16 charge from Shopsmarter. I researched my past year's credit card statement and found I have been charged $16 per month for all of 2024 up to current 2025. I called Shopsmarter to understand why I was being charged $16 per month. The customer service person, Janiece informed me that I had been charged a total of $641 since 2020! She couldn't explain how I subscribed, but she showed it was from 2020. I requested a refund and was told she can only refund 4 months. I want all $641 back. I believe this is out-and-out fraud

  Business Response

  Date: 02/20/2025

  I write in regard to the above referenced complaint submitted to
  your office by *** ******. We regret any confusion or inconvenience he
  experienced when doing business with our company and trust that this letter
  will address his concerns.   
  Our records show that on November
  25th, 2020; after making an online purchase at ******* ***** ****** was presented with an ad banner promoting our
  ShopSmarter program. Ms. ****** clicked on the
  banner and arrived on our order registration page, which provided full details
  about our money saving membership program and how she can try the program for 7
  days at the trial fee of $1.97. The terms on that page, titled “Offer Details,”
  explained that if she did not cancel her subscription by the end of the trial,
  her subscription would automatically continue and the monthly subscription fee
  would be charged to the credit card account that she provided. 
  
  Our records show that she
  completed the registration process by providing her full contact and account
  information and checking a box that states “I agree to the Offer Details and the
  Terms of Use & Service” just below
  the offer terms. Shortly thereafter we sent Ms. ****** a welcome e-mail to the e-mail address she provided upon enrollment that
  included full information on how she can access and enjoy her program benefits
  and reiterating the program billing terms. 
  
  Ms. ****** membership was canceled on 2/18/25 and has since
  been fully refunded for $641.01. The remaining credit will post in 2-5 business
  days.
  
  Again, we
  regret any inconvenience this may have caused *** ******.

  Business Response

  Date: 02/20/2025

  I write in regard to the above referenced complaint submitted to
  your office by Mr. ******. We regret any confusion or inconvenience he
  experienced when doing business with our company and trust that this letter
  will address his concerns.   
  Our records show that on November
  25th, 2020; after making an online purchase at ******, ***** ****** was presented with an ad banner promoting our
  ShopSmarter program. Ms. ****** clicked on the
  banner and arrived on our order registration page, which provided full details
  about our money saving membership program and how she can try the program for 7
  days at the trial fee of $1.97. The terms on that page, titled “Offer Details,”
  explained that if she did not cancel her subscription by the end of the trial,
  her subscription would automatically continue and the monthly subscription fee
  would be charged to the credit card account that she provided. 
  
  Our records show that she
  completed the registration process by providing her full contact and account
  information and checking a box that states “I agree to the Offer Details and the
  Terms of Use & Service” just below
  the offer terms. Shortly thereafter we sent Ms. ****** a welcome e-mail to the e-mail address she provided upon enrollment that
  included full information on how she can access and enjoy her program benefits
  and reiterating the program billing terms. 
  
  Ms. ****** membership was canceled on 2/18/25 and has since
  been fully refunded for $641.01. The remaining credit will post in 2-5 business
  days.
  
  Again, we
  regret any inconvenience this may have caused Mr. ******.

  Customer Answer

  Date: 02/21/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

  Customer Answer

  Date: 02/21/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

• Initial Complaint

  Date:02/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  According to the company, by receiving a $10 discount on item ordered from *** **** * ****** on Feb6, 2023, I supposedly agreed to an ongoing monthly charge from ***************. For this $10 discount I was charged $9.97/mo for 6 mo, then July6, 2023 this became a monthly charge of $16/mo. After getting access to my ******** statements online in January 2025, I saw the charge, called ********, was given the number of the company who I called. I was given the above info. I stated that it was ludicrous to incur these charges for no service rendered and asked for a full refund. They refunded the most recent charge only. I would like a full refund.

  Business Response

  Date: 02/10/2025

  I write in regard to the above referenced
  complaint submitted to your office by *** *******.
  We regret any confusion or inconvenience she
  experienced when doing business with our company and trust that this letter
  will address her concerns.   
  Our records show that on July
  9th, 2021; after making an online purchase at *** **** * ******,
  *** ******* was presented
  with an ad banner promoting our ShopSmarter program. *** ******* clicked on the banner
  and arrived on our order registration page, which provided full details about
  our money saving membership program and how she can try the program for 7 days
  for $1.97. The terms on that page, titled “Offer Details,” explained that if
  she did not cancel her subscription by the end of the trial, her subscription
  would automatically continue, and the monthly subscription fee would be charged
  to the credit card account that she provided. 
  
  Our records show that she
  completed the registration process by providing her full contact and account
  information and checking a box that states “I agree to the Offer Details and the
  Terms of Use & Service” just below
  the offer terms. Shortly thereafter we sent *** ******* a welcome e-mail to the e-mail address she
  provided upon enrollment that included full information on how she can access
  and enjoy her program benefits and reiterating the program billing terms. 
  
  *** ******* membership was canceled
  effective 1/27/25. We have issued a full refund of $555.22 back to the
  card she provided during the registration process. The remaining refund was
  issued on 1/28/25 and should have posted back to the card within 2-5 business
  days.
  
  Again, we
  regret any inconvenience this may have caused *** *******.

  Customer Answer

  Date: 02/11/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  I would like to add that I found the original offer, to which I did respond as stated, apparently, extremely misleading. It is my feeling that it was worded in this misleading way so as to allow the company to collect ongoing monthly fees but provide no service. When I recently spoke to them about the charges, it was clear that they had my valid contact information, but no further notices were ever sent to remind me of changing fees or failure to use stated benefits.
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:02/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The is some kind of service that my girlfriend did not know that was coming out of here checking acct for past 3 to 4 years at 19.00 per month I took over checking book after she fractured here back they sent me a email stateing account is closed trying to get her money back from these scaming *** ****. Any help would be thankful.

  Business Response

  Date: 02/05/2025

  I write in regard to the above referenced complaint submitted to
  your office by *** ****. We regret any confusion or inconvenience he
  experienced when doing business with our company and trust that this letter
  will address his concerns.   

  Our records show that on December
  2nd, 2018 after making an online purchase, ****** ****** was presented with an
  ad banner promoting our FreeShipping**** program. Ms. ****** clicked on the
  banner and arrived on our order registration page, which provided full details
  about our money saving membership program and how she can try the program for 7
  days at the trial fee of $1.97. The terms on that page, titled “Offer Details,”
  explained that if she did not cancel her subscription by the end of the trial,
  her subscription would automatically continue and the monthly subscription fee
  would be charged to the credit card account that she provided. 
  
  Our records show that she
  completed the registration process by providing her full contact and account
  information and checking a box that states “I agree to the Offer Details and the
  Terms of Use & Service” just below
  the offer terms. Shortly thereafter we sent Ms. ****** a welcome e-mail to the
  e-mail address she provided upon enrollment that included full information on
  how she can access and enjoy her program benefits and reiterating the program
  billing terms. 
  
  Ms.
  ******’s membership was canceled on 1/19/25 and has
  since been fully refunded for $1,059.35. The remaining credit will post in 2-5
  business days back to the card on file ending in ****.
  
  Again, we regret any inconvenience this may have caused *** ****. 

• Initial Complaint

  Date:01/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never signed up for the service intentionally. I have twice tried to get a refund and cancel the account. They want you to log on to their website to cancel the account but you can do it if you forgot your password because their password reset function doesn't work. I believe this is intentional .

  Business Response

  Date: 02/05/2025

  Hello,

  We're sorry for any inconvenience you have experienced with our company. Unfortunately we have been unable to locate a membership using the information provided. Please confirm the email address associated with your account along with the billing descriptor for the charge you have received. 

  We will be happy to look into this further for you.

  Thanks

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While reviewing my year end finances, I found $116 in charges to freeshipping**** . I have never used this service and at the time did not know what the freeshipping**** service was. My email shows that I clicked on a link for a $10 rebate (did not receive this rebate) associated with the website, but my email does not show any email confirmation of signing up for a subscription service. I suspect this was misleading pop-up ad that was intended to look like it was associated with my ***** purchase, when in fact it was an independent company.. I also received no emails listing monthly bills from freeshipping****, or anything indicating that the $19/month payments were occurring. Logging into freeshipping**** confirms I have never used this service to receive free shipping on anything.
  
  Searching online, I see many others have reported similar issues. An example ****** thread is at ******************************************************************************* . You can find many similar stories with a ****** search.
  
  After communicating my concerns to a customer sales rep at freeshipping****, they said that they would refund my $116. However, after looking online I saw that they only refunded $76, not $116. After calling again, I was told they have a company policy that the maximum refund is $76 (4 months), so it is impossible to refund the remaining $40. Escalating my complaint did not change the outcome.

  Business Response

  Date: 01/14/2025

  I write in regard to the above referenced complaint
  submitted to your office by *** *********. We regret any confusion or
  inconvenience he experienced when doing business with our company and trust
  that this letter will address his concerns.   
  Our records show that on June 21st, 2024 after making an
  online purchase at Petco, *** ********* was presented with an ad banner
  promoting our FreeShipping**** program. *** ********* clicked on the banner and
  arrived on our order registration page, which provided full details about our
  money saving membership program and how he can try the program at the trial fee
  of $2.00 for 7 days.  The terms on that
  page, titled “Offer Details,” explained that if he did not cancel his
  subscription by the end of the trial, his subscription would automatically continue,
  and the monthly subscription fee would be charged to the credit card account
  that he provided. 
  Our records show that he completed the registration process
  by providing his full contact and account information and checking a box that
  states “I agree to the Offer Details and the Terms of Use & Service” just
  below the offer terms. Shortly thereafter we sent *** ********* a welcome
  e-mail to the e-mail address he provided upon enrollment that included full
  information on how he can access and enjoy his program benefits and reiterating
  the program billing terms. 
  As a courtesy, I have issued a full refund back to *** *********’s
  account. The total refund will be $135.00. The remaining refund will be issued back
  to the card on file.
  Again, we regret any inconvenience this may have caused *** *********.

  Customer Answer

  Date: 01/14/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** *********

• Initial Complaint

  Date:12/27/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In searching my online banking account, I observed multiple suspicious charges to "freeshipping****" that had been going on monthly since December of 2023. I have no idea how these charged were made and I did not make them. I emailed "freeshipping****" and asked them to refund all my money and cancel any "account" they allegedly had. We have not utilized any "free shipping" that this company allegedly does as a means of business.
  
  They only refunded 4 months of the monthly charges. They allege that my husband "signed up for this service" when he purchased flowers at "**** *** *******" last December. He also does not recall doing this. I can only surmise that they are sneaky in how they get "customers" and have been doing this for some time. When I asked for proof of this "membership", screenshots, etc. they did not provide them to me. I do see that this company has horrible reviews for this exact same reason.
  
  ********************************************************************************************************************* ********************************************************** *************************************************** ************************************************** 
  I am asking for the remainder of the fees to be refunded to me, ($171.00).

  Business Response

  Date: 01/02/2025

  Hello,

  We're sorry to hear about this experience and will be happy to assist in issuing an additional refund. Unfortunately we are unable to locate a membership under the information provided. If this membership was in another name or under a different email address, please reply with that and we will be look into this further as quickly as possible.

  Thank you 

  Customer Answer

  Date: 01/18/2025

  This apparently was under my husband's name, **** ***** and email *********************. 

  We have since been successful in getting our claim reimbursed from our bank due to their deceptive practices. 

• Initial Complaint

  Date:12/13/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec. 11, 2024
  I received a call from my Credit Card Company, that a company by the name of Freeshipping****
  in another state just charged me $2.00. Did I authorize the purchase or did I authorize another person to use my card in that state to use my card...the answer was NO. I'm in possession of my credit card and at no time did I authorize this purchase.
  My bank has blocked this purchase, however, I have read other people who have the same complaint and it never stops even though my bank blocked it they will continue to bill.

  Business Response

  Date: 12/19/2024

  I write in regard to the above referenced complaint
  submitted to your office by *** **********. We regret any confusion or
  inconvenience he experienced when doing business with our company and trust
  that this letter will address his concerns.   
  Our records show that on December 11th, 2024 after making an
  online purchase, *** ********** was presented with an ad banner promoting our FreeShipping****
  program. *** ********** clicked on the banner and arrived on our order
  registration page, which provided full details about our money saving
  membership program and how he can try the program at the trial fee of $2.00 for
  7 days.  The terms on that page, titled
  “Offer Details,” explained that if he did not cancel his subscription by the
  end of the trial, his subscription would automatically continue, and the
  monthly subscription fee would be charged to the credit card account that he
  provided. 
  Our records show that he completed the registration process
  by providing his full contact and account information and checking a box that
  states “I agree to the Offer Details and the Terms of Use & Service” just
  below the offer terms. Shortly thereafter we sent *** ********** a welcome
  e-mail to the e-mail address he provided upon enrollment that included full
  information on how he can access and enjoy his program benefits and reiterating
  the program billing terms. 
  As a courtesy, I have issued a full refund back to *** **********’s
  account. The total refund will be $2.00. The refund will be issued back to the card
  on file.
  Again, we regret any inconvenience this may have caused *** **********.

  Customer Answer

  Date: 12/19/2024

  I can tell you, I have never delt with this company. and I never received a text or e-mail from them that I agreed to anything. I filled out a form for ****** *** ***** and they hi jacked my information post to purchase a book.  So I will consider the case closed, and thank you for your help.

  ****