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Business Profile

Medical Doctor

Starling Physicians MSO, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Starling Physicians MSO, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Starling Physicians MSO, LLC has 14 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/26/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom it may concern:

      October 6 of 2022 I had my annual physical and blood work for Vitamin D and B12 taken. I was informed in January 2023 I had a “bill” for the blood work due to the provider not billing correctly as she did not bill it as part of the annual physical as she does every year. I spoke to Terry at the office at the time who informed me that it was rebilled and “all set.” Now end of May of this year 2023 I received a “final bill” for this blood work. I’ve tried reaching out to Terry in the office MULTIPLE times with no response for the first two weeks, followed by the third week of a one missed call that I returned with no response. I then received a message on the portal with no information about this situation where I responded and again no response. I’ve tried calling again with no answers. I finally get in touch with Kamisha from the billing department on June 12th who stated it looks like the blood work was rebilled and they can see it, but it was not acknowledged from the billing department for some reason unknown. She then told me she would speak to her supervisor Val and reach out to my by Friday June 16th and never did. I called June 20th and spoke to Kamisha, she said she’d “walk over to the next department and call you by the end of the day.” And never did. I try to get onto the portal to reach Terry again and I cannot send messages on the portal now. I’ve also called Terry this am and still this evening no response. This is unacceptable and I want this bill resolved as I have tried since January 2023 to resolve this with them acknowledging it was billed in or and telling me it was rebilled yet I’m getting notices! I need blood work currently that was ordered 3 weeks ago, but have not done because they can’t even rectify and issue from OCTOBER 6th 2022! I’ve done everything to avoid this bill from going to collections with no help.

      Business Response

      Date: 07/17/2023

      Good Afternoon.

      Thank you for allowing us the opportunity to review this complaint and respond.

      Our Customer Service Supervisor was able to connect directly with the complainant on July 10th, and explain the insurance adjudication of this claim to the complainant's satisfaction.  

      I sincerely apologize for the significant delay in effectively communicating with the complainant and am pleased that we were able to resolve this matter.

      Please feel free to contact me directly with any further questions or concerns.

      Sincerely,

      Cindy K**********

    Starling Physicians MSO, LLC is NOT a BBB Accredited Business.

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