We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Security System Monitors

Alarm New England

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • John M

    Date: 10/25/2024

    John M

    Date: 10/25/2024

    Alarm New England puts its 3 year commitment terms Buried in the small print that no one reads. I only used their service for 4 months, sold my house, called them to cancel service and 6 months later they send me a bill for 75% of All full 3 year contract. I would have been happy to pay a portion of the agreement but their customer service, which is terrible, just kept referring to the contract. Very slimy

    Alarm New England

    Date: 11/14/2024

    Hello ***** we are sorry you had a negative experience with our company. We stand behind the fact that our contracts clearly outline the terms of a relationship. Since we subsidize so many of our installations, we require termed relationships in order to make them healthy for our company. If you are unhappy about our service, please feel free to reach out directly and we'll do everything we can to take care of your issue. Please email *************************** or call ***** ******** **** * Monday through Friday 8am-5pm.

  • Beyond M

    Date: 12/15/2022

    Been trying to contact them since September 2022 for a new keypad to get our system up and running. Still got no response from email and voicemails. Someone broke into our business on 12/13/22 and they made a mess cause they had all the time in the world to look around. Called them tuesday, wednesday, and now thursday and still no repsonse from them.

Alarm New England is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.