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Business Profile

Solar Installation

Elite Energy Consulting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Installation.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased solar panels from Elite Energy Consulting. We are now financing them. We had an agreement that any repairs to the roof or issues with the roof would be taken care of by the company. We're not having roof issues and tried to contact them. All phone numbers have been turned off.

  • Initial Complaint

    Date:04/19/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unfinished work on a solar project. I was in touch with the company up until a few weeks ago. They had sent a company over for an estimate to finish the project. They sent the estimate to Elite and never heard back. I have tried, with no luck, to contact Elite. They are not returning calls or emails. I have gone to there office and it is locked up. Seems they have gone out of business.

  • Initial Complaint

    Date:01/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 27, 2023 I entered into agreement with Elite Energy Consulting regarding installation of solar panels at my home address. Prior to the agreement, an Elite salesman came to my door and explained to me the financial and environmental benefits of going solar. Following the initial visit, Elite then performed an multiple assessments of my property to ensure I was a good candidate before making their proposal. The benefit represented by Elite has since been wildly inaccurate to which my monthly electric payments has over doubled. As of this date, I currently receiving 11/% (see attached) of the 100% of energy independence which was promised. Living paycheck to paycheck this has put great financial and emotional strain on me and my family. I have brought this to the attention to Elite on 12/8/23, in which they have admitted my solar system has been significantly underproducing. Since 12/8 I have reached out multiple times via phone and email to come up with a reasonable solution to which they have not responded.

  • Initial Complaint

    Date:05/30/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/20/23 a salesman by the name of Quinn came by my house to see if I was interested in solar panels. We set up an appointment for 5/30/23 0930hr. Friday 5/26/23 I contacted Quinn and told him I wasn’t going to be available for our appointment after all. He says thanks for letting him know and he will tell the “engineer” to cancel the appointment. I get a call from my wife who is at home on 5/30/23 at 0952hr that a man named Hunter P****s walked up to her while she was getting in her car while in the driveway that says he is here for our 0930 appointment. My wife tells him I had to cancel the appointment because I was not available to which Mr p**** says” well he didn’t tell me” and “I drove an hour for nothing”. My wife told him that I had canceled the appointment and that Mr p****s was visibly irritated. I don’t appreciate the poor communication or the attitude with my wife over this company’s poor communication. I felt like they were trying to pressure this meeting even though I wasn’t available. I will not be doing business with this company because I don’t buy products from people that get attitude with my wife who had zero responsibility in this matter

    Business Response

    Date: 06/27/2023

    We reached out to this consumer to apologize after the initial complaint was filed, and added him to a Do Not Knock list. We have received no further communication from this consumer and therefore assume the issue has been resolved. He was provided with my direct phone line for any future issues. 

Elite Energy Consulting is NOT a BBB Accredited Business.

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