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Business Profile

Mason Contractors

BPH Masonry & Home Improvement

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mason Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/28/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The job: replace front steps and install sidewalk with Caledonia rock face Granite slabs (stairs) and pieces (sidewalk). The sidewalk was to have 'onyx' black trim. Late Winter we received this contractors' recommendation from a stone supplier(*****). He came 4/27/22, measured, gave a estimate, we accepted. He wrote a receipt and we gave him a $4200.00 deposit (total job $8904.00 including tax). He said he would start the job is 6-7 weeks. I know supply chain problems so gave him more time, but finally started calling him. His answering machine is persistently full but he did call back twice (I called and texted many more times than that). Both times he answered he called me by the wrong name and gave me the impression he thought I was someone else. Each call he said he had personal problems (wife left and took his phone, truck broken down). I told him even if true he must call his customers -- he said he would call with delivery info', when his truck would be fixed...' but he never has called. We had a family party in his neighborhood. I asked if anyone knew him and sure enough one knew him since high school. We were told that Mr. H******s reputation was one that he shows up, does a little work, then leaves for long times, may never finish the job. Then August 29, 2022 (second time he answered the phone and called me Stacy) once he realized who I was and I told him of his reputation, I demanded our deposit back. He said he had the materials and could send me a picture. I told him that if that was the case that we would buy the materials from him and give him something for his time but we no longer wanted him working on our property. He said he was sorry we felt that way but the 'something' for his efforts was not necessary. He said he would deliver the materials by Thursday or call us by Friday, September 2, 2022. No call, photo of materials, delivery... as of today a few weeks later. We now forbade him from our property without an appt w us via text

BPH Masonry & Home Improvement is NOT a BBB Accredited Business.

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