We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electrician

Nexgen Electric LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Nexgen Electric LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Nexgen Electric LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contracted with NextGen Electric to install recessed lighting and a ceiling fan. The work was paid in full upfront. The electrician Andre A******** and his colleague completed the recessed lighting and installed the electric box for the ceiling fan. At which point as per the town of ******** requirements the inspect came to inspect for final approval. The inspector found that the ceiling fan was not installed correctly and he would contact Andre. That occurred as well as I reached out to Andre informing him of the failure to install correctly. Andre agreed to come out correct the mistake and install the ceiling fan. This was approximately 6-8 months ago. I have reached out to NextGen (Andre) directly with no response back. I Am left with a ceiling fan still in the box and exposed electric outlet in the ceiling of the room it was intended to be installed in. I am left with no choice but to file a complaint.

      Business Response

      Date: 02/12/2025

      Hello BBB,

      I’m resending this because it’s unclear if it sent the first time. 

      We’ve fulfilled our obligation to ****** *****. As you can see on the agreement, it calls for fan provisions. We wired for a fan and installed the recessed lights. ****** ***** read and signed the agreement. She became belligerent when she was told that it would be an additional cost to install the fan as it was not part of the scope of work. I have the text messages if you’d like to see them.  I’ve dealt with her brother **** ***** who not only in charge of the project, but also paid for this work to be done. No one took anything from ******. She received a 100% completed job. I did have the permit amended to add the fan as it wasn’t on the original permit application. They’ve come out to inspect and you can see the attached certificate of approval. 

      Thank you,

      Andre

    Nexgen Electric LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.