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Business Profile

Financial Services

Barnum Financial Group, LLC
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

This profile includes complaints for Barnum Financial Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Barnum Financial Group, LLC has 5 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/19/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to file a complaint regarding ******** ***. and Barnum Financial Group - the complaint includes not being informed of change of agent; no agent assigned after more than three phone calls and 8 months; lack of disclosure of changes in policy; inability to access funds through representative; lack of disclosure as to business practices when agent leaves company. All practices limit my ability to access my own funds and may be subject to violating securities and investment laws.

      Business Response

      Date: 11/20/2024

      Thank you for your feedback and we apologize for your experience. 
      A representative has been assigned will be reaching out within the next 24
      hours to address your concerns.

      Customer Answer

      Date: 11/21/2024



      Complaint: ********



      I am rejecting this response because: the company did not reach out to me in 24 hours like they promised.



      Sincerely,



      ******** *****

      Business Response

      Date: 11/21/2024

      Thank you for your response. Our records indicate that you are actively working with a representative from our office and resolution is in process. From what we can see our last outreach to you was on 11/21 approximately at 2pm. We appreciate your business and are committed to working together to resolve your issue.

      Customer Answer

      Date: 11/21/2024



      Complaint: ********



      I am rejecting this response because: the person who called me back left a message with information ******* has stated is completely false. Also there was no resolution and my advisor did not return my call- this advisor is the only person that can adjust the situation with *******



      Sincerely,



      ******** *****

      Business Response

      Date: 12/10/2024

      We appreciate your response. Our records indicate that you have been and currently are in touch with the appropriate people and that resolution is in process.  You have the contact information of the individuals who are handling your concerns. We can no longer respond to comments on this platform. 

    • Initial Complaint

      Date:06/06/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had life insurance with ******* through an employer for the last 7 years and it wasn't until after I terminated from that employer (04/16/2024) that I realized this policy was actually held third party or subcontracted out to Barnum Financial Group. Initial contact was made to me by phone 04/23/2024 by Jennifer H**** and I have been trying to speak with someone to resolve and to ensure no funds are owed to me. I have been getting the runaround with ******* and am receiving no responses from Barnum Financial Group.

      Business Response

      Date: 10/25/2024

      We apologize for your experience. Please contact us at ***************** or ###-###-#### and we will ensure you speak to the appropriate person.

    • Initial Complaint

      Date:05/23/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After leaving my last position in February of 2024, I was contacted by Barnum Financial Group who apparently works with ** **** ***** benefits department. They inquired whether or not I would be interested in continuing my life insurance through **** ******. I confirmed that I would and supplied my personal information several times after which time I was told I would need a physical to get my rate. I'm not personally happy with doing blood work for a third party, but went through with it. After getting my results, I never got a call back or any information about rates. I attempted to call and email my point of contacts and a general number and never got a call back. At this point it feels like a sick way for Barnum to share my personal and personal health information with my previous employer. I'm feeling violated by this process and not even sure it is legitimate, since they don't even answer phone calls. Buyers beware!

      Business Response

      Date: 10/25/2024

      We apologize for your experience. We believe you already have spoken with representatives from our office.  If we can be of additional assistance, please contact us at ***************** or ###-###-####.

    Barnum Financial Group, LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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