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Business Profile

Home Improvement

Al's Home Repairs LLC
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm still waiting for a response.

    Business Response

    Date: 12/30/2024

    Good afternoon. Responding too ***** ***** . Unfortunately I’ve been out of work since 7/25 /24. We have been not working until my return after new year. . When I return in January 2025 I will call ***** to set up time to adjust her sticky Toliet handle , and sticky door . Thanks Mike Al’s

    Customer Answer

    Date: 02/02/2025

    Please reopen this complaint.  On December 30th, Al's Home Repairs LLC said they would contact me in Jnauary.  It is now February 2nd and I have yet to hear from them.

    Business Response

    Date: 02/19/2025

    I have a appointment with her on the 20 of Feb 

  • Initial Complaint

    Date:06/07/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I did not respond to the complaint Complaint ID: ******** response from the business yet as all steps have not been able to be finished. I spoke with the business on the phone. The owner agreed to have the City Building Inspector come out to assess the deck and see what is wrong with it. The owner stated he would fix what the city cites as being wrong with the deck to ensure it is safe. I do like that the Building Inspector will be involved as it is an outside party who does not stand to gain money by saying things are unsafe when they are not or noting things need to be done that do not matter etc. However, we have only spoken on the phone this week so the matter has not had enough time to be resolved. It will be resolved once the issues with the deck are identified and the deck is safe to use. Complaint ID: ******** Thank you, Elizabeth I attempted to respond to my case Complaint ID: ******** but it was closed.  should have another support, material was reused that should not have been, there should be a back to the steps. I was informed that to fix the deck and stairs it would require an engineer to determine if areas could be replaced/fortified OR it would need to be taken off and redone. I had told the company that completed the deck that it felt unstable, I questioned why the stairs bounced, I questioned why things were reused and was told it was fine. I wanted to have a set of stairs and another deck built off the deck to go to a pool which was why I had a new contractor here and learned how unsafe my current deck was. I have paid the company that built the deck over $124,797.2 for total work in the house. I do NOT feel comfortable having the contractor that build the deck come back as they kept saying it was fine when I questioned things I thought were issues is the bounce in the steps

    Business Response

    Date: 06/23/2023

    We repaired an existing deck with new **** boards and vinyl railings the original flashing and cement work was not part of job . This is a clean up . Not a new deck and it held all 4 big guys on it perfectly movement on **** is always there on all **** decks . Downstairs ceiling repairs weren’t taped or painted . The leak that caused this was a faulty ice line that was purchased with new refrigerator . Not our fault . But we cleaned up the mess fixed as much as possible for free. And loaned drying fans which she still has . I have no problem   Speaking  with her and working something out we are not here to make problems but help we like *** and look forward to speaking with her . She should have called us. We have had a lot of conversations in the past . I will wait for her call thanks

    Business Response

    Date: 08/07/2023

    I met with the customer and showed her with a level her deck was not sinking . She showed me her existing footing one of them that has some superficial cracks I told her it wasn’t anything serious mind u this is existing . Offered her to did it up . She said it’s fine we closed in rear of stairs that were opened for free with ****  material . She seemed happy . I hope all is well Thanks Al’s

    Customer Answer

    Date: 08/07/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ********* *****

Al's Home Repairs LLC is BBB Accredited.

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