Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to make an appointment today 8/29 and they refused to make an appointment for me and refused to accept my gift card.

  Business Response

  Date: 09/07/2023

  To Whom It May Concern,
  
  This individual, ********* ******, is banned from our premises due to her
  unacceptable behavior which is crucial in protecting our employees.
  Ms. ****** was informed of her status here at our nail salon over the telephone
  when she called for an appointment. Ms. ****** continued to loudly demand
  that she still be allowed to make an appointment. When we said we were unable
  to help that’s when she threatened to call the police, **** ***** ** ********
  *********** *** ******** ****** *** ******* *** ******
  We kindly suggested that she use that energy in finding herself another nail salon.
  There is not 1, not 2, but THREE nail salons directly across the street, literally
  (Check it out – ****** maps). A quarter mile south, 2 more salons and quarter
  mile north, on that same road, another 2 salons. Why an individual would be
  willing to exert so much hatred of being banned from a nail salon in which she
  clearly didn’t like is beyond reason.
  We hope that someone in your department can kindly wish the very best to Ms.
  ******, as we have, on finding the very best nail salon which will suit her needs.
  Thank you.
  
  Sincerely,
  Team Blue Lotus

  Customer Answer

  Date: 09/07/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  1. I never mentioned the *** or ******** *****. That doesn’t even make sense. Just more lies by the salon manager.

  2. I have witnesses that saw the way I was treated and my nail technician profusely apologized that I was being incorrectly charged for a service I didn’t need. I never raised my voice in person or over the phone. The manger wouldn’t know that because she never would take my call. She made her Secretary answer who seemed very uncomfortable. 

  3. There have been any complaints made by others. 
  

  4. The owner/manager is bullying me and 
  
  Discriminating against me based on my race, gender,  and status. 
  
  Sincerely,
  
  
  
  *** ******

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Melissa (the owner) is BEYOND unprofessional. I went in for a pedicure on Thursday 7/28 at 6pm. At the end you get a chair massage. My arms were bent back to get "stretched" at one point, which usually takes me by surprise b/c they don't ask if it's ok if they do it. The next day my right arm had a very uncomfortable ache
  inside the shoulder, I iced it and took Tylenol in hopes Sat might be better, which it wasn't. Sunday morning I planted myself at home b/c I couldn't put my hand over my head nor behind my back. I continued on Tylenol
  and ib profin and called as soon as they opened Monday morning. I didn't hear from Melissa until later afternoon with not much concern. She has now decided to ignore my calls and will not reimburse me for my X-ray and drs visit. THEN, even before this all
  happened, during my pedicure, Melissa yelled at my nail tech right in front of me and my friend about accidentally charging a customer twice, when we should know better to talk to the person after they are done with a customer. I'm absolutely disgusted in her behavior as an owner!! I would like $65 for my co pay and meds and I am asking for $50 for my pedicure since she wrecked it! I’m looking for reimbursement of $115 dollars.