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Business Profile

Yoga Studio

Journey of Yoga

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/09/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This has been resolved.  The business emailed me that they would process a refund today 10/9/2024.

    Business Response

    Date: 10/17/2024

    Thank you for making me aware of the complaint that was filed by **** *******. To begin with, as you know, we did refund **** on the morning of 10/9. 

    Because there are two sides to every story, I would like to document what transpired between **** and Journey of Yoga (JOY).  

    10/7  - **** purchased a JOY Discovery Pass (not a membership) for $50.

    10/7  - She immediately signed up for six classes in our system.

    10/8 - More than 24 hours after purchasing the Discovery Pass, she cancelled out of all of the classes.

    10/8  - Within minutes she again booked six classes.

    10/8 - Our Studio Manager reached out to **** because it appeared there may be some confusion and had a rather lengthy conversation with her.  Lisa presented as very happy and content with the classes she most recently signed up for.

    10/8 - Shortly after ending that phone call, **** cancelled out of all the classes for the second time. 

    10/8 - **** then called our Studio Manager back and asked for a refund, saying that the classes didn’t work with her schedule, although she was fully aware of the class times when she signed up twice for the classes. Our Studio Manager tried to encourage her to attend the classes and said our policy is to not issue a refund if it is more than 24 hours after the purchase, which by this time it was. The conversation ended. 

    10/8 - **** proceeded to obsessively call, text, and email the Studio Manager so many times on the evening of 10/8 that she had to block any further calls/texts from **** as it became unsettling. **** was combative saying that we were legally liable to give her a refund due to a new law that passed recently requiring fitness studios to give refunds within 3 days for memberships. This was not a membership.

    10/9 - At 6:30am, I issued **** a full refund and sent her an email letting her know I had done so. This was a little more than 12 hours after she had requested a refund.  So although it had been more than 24 hours since it was purchased and the Studio Manager spent over an hour of her time going back and forth with ****, we did issue the refund as a courtesy.

    I hope this unfounded and unfair complaint does not affect our rating with the Better Business Bureau. Thank you.

    Sincerely,

    Margaret

     

    Margaret K D*****, AHC, ERYT500
    Owner/Director
    ###-###-####
     
    Journey of Yoga LLC
    *** ********* ******
    ********* **  *****
    *********************

Journey of Yoga is NOT a BBB Accredited Business.

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