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Business Profile

Awards

Marco Awards Group

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Awards.

Complaints

This profile includes complaints for Marco Awards Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Marco Awards Group has 28 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/02/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      so yesterday i called marco awards group and they ship me some items from ******, *****. i asked them for shipping they said they could not provide it until it shipped. i wake up the next morning and they charged my card 361.01 for an item that cost 115 dollars. over 240 dollars worth of shipping. that is ridicull scam. i called marco and they are yet to get back to me why? i called ups and they gave me the weight and demension of the box and they said shipping should not have been over 35 dollars. it was ups ground. This is a horrible practice that is getting worse as the scam more and more people. I would like to open up a dispute as i will be doing through ups as well. I lost out on this oder. and would like to know why they are doing what they are doiing.

      Business Response

      Date: 02/02/2024

      Customer was correct that there was a billing error in regards to their freight calculation, caused by human error in the shipping department.

      We were notified by phone call of the issue on Thursday February 1 at 2:45pm est, and processed a credit/refund on Friday February 2 at 1pm est.

      We refunded the freight overcharge amount back to the customers credit card on Friday February 2 and called the customer to explain the error, apologize for the error, and confirm it was being corrected to his satisfaction.

       

      Customer Answer

      Date: 02/12/2024

      After a conversation with Marco i have received a resolution and a refund.  apparently ground freight was accidently clicked instead of regular ground.  I am 100 percent satisfied and will continue to use Marco Awards.  They have given me timely and exceptional trophy service.  

    Marco Awards Group is NOT a BBB Accredited Business.

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