We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Countertops

Granite & Kitchen Studio LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Countertops.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Julie G

    Date: 10/03/2022

    Decided to remodel our kitchen. Guess I should have looked at reviews first. I went to pick out new granite countertops and tile. Ahmed and his team came out & measured for the countertops & backsplash, a diagram was drawn where everything was to be placed and Ahmed and I signed off on it. I thought, very professional. Fast forward to installation. Glad I came home early from work because they had mounted the island facing the wrong way & it was centered instead of the overhang I signed off on. I showed the workmen the diagram & made them fix it. It was screwed down so when they removed it it cracked a piece of the wood cabinet which they decided to glue. Next the backsplash. I paid to have them remove the old backsplash and repair & prepare the plaster wall behind it. I came home and the plaster was not smooth. I called Ahmed and he said it would stick better this way. Day of installation. Worker cut pieces wrong and did not have enough of the $1800 backsplash to finish approx 1/4 of the backsplash. I called, was told they needed to order more, it might be a few weeks & I would have to pay for more tile. Why should I have to pay when Ahmed & team measured for the tile and then the person they sent cut the tile wrong. The tile that was up looked awful. For reference, I bought a linear rectangular mosaic tile. It did not lay flat, some rectangles were pushed together where you couldn't put grout and some were a good 1/4" apart. I noted the worker did not use any shims although he had a container with him. I couldn't ask the worker as he spoke no English. When I spoke to Ahmed, he said he would have his guy fix whatever was wrong. told Ahmed I did not want this worker back again. I wanted Ahmed to come see what the issue was. Ahmed shows up, with the same worker. Looks at the work and says that is the way it is supposed to look. Ahmed refused to fix it to my satisfaction. We are still at an impasse my kitchen isn't complete & I have not heard from Ahmed since that day

Granite & Kitchen Studio LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.