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Business Profile

Urgent Care Clinic

ECHN Urgent Care at South Windsor

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Urgent Care Clinic.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business lied about the cost of a covid test in January 2022, stating that it would be $110. Upon receiving a 10 min test, I was bill $593.93! Not on any of their paperwork does it explain the amount of the "facility fee" that they so casually mention you possibly being responsible for, which I later found out was $440! Just a casual look online and you will find dozens of people that are lied to and mislead in the same exact manner. I attempted to reach them for weeks, which I was finally able to and get someone in billing to reduce the cost, that was never followed through on. After a number of months of paying small amounts in the hopes of resolving this and paying them the much lesser amount of $242 (still criminal) that I was told on the phone in February, they sent my bill to collections at the full $593 amount.

ECHN Urgent Care at South Windsor is NOT a BBB Accredited Business.

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