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Business Profile

Auto Services

Townline Auto

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dealer: U8746
    The vehicle was purchased from this dealer/auto shop. The dealer/mechanic gave false statements related to vehicle condition or needed repairs. At the time of the test drive, I noticed grinding in the front end, rattling in the front end, burning rubber smell, swaying and noise in the engine. The dealer/mechanic told me that it was inspected with a 'fine tooth comb'. The promised repairs by the dealer/mechanic to the exhaust/engine, front-end, tires (rotting), alignment were not completed. The dealer/mechanic neglected to provide me the invoice or vehicle inspection report. After bringing the vehicle to the dealer/mechanic over 12 times, the dealer/mechanic would harass me, accuse me of not knowing what I was talking about on the test drives and tell me he did not see anything wrong with the vehicle. I told him that without a vehicle inspection report I wanted a refund. With no resolve, I had the vehicle inspected by another mechanic to assess what repairs were needed and the mechanic documented the repairs. The vehicle did not have a recent oil change that was overdue on the mileage. Upon contacting the dealer/mechanic about the oil change and reports on the inspection; the dealer/mechanic claims that when he checked the oil it looked clean so he didn't change the oil, even though it was over the mileage and due date. I told the dealer/mechanic that I wanted a refund and that he sold me a bad car, and did not perform the promised repairs. The dealer/mechanic said that he did find a leak in the exhaust and the tires were rotted. I asked the dealer/ mechanic for an invoice for the repairs and inspection report of the vehicle, which he neglected to provide. After I picked up the vehicle, while I was driving and felt something rattling and pulled over to look under the hood. Bolts are missing and neglected to inform me of the repairs that were performed. The dealer/mechanic provided no invoice or proof of any repairs.

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