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Business Profile

Bridal Shops

A'Dor Couture, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for A'Dor Couture, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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A'Dor Couture, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Complaint type

    • Initial Complaint

      Date:05/03/2024

      Type:Product Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Transaction: 11/10/2023
      Amount Paid in total: $3924.32
      Problem: The owner/designer verbally promised me a wedding dress that I could change and alter to my preferences once choosing a dress and making the initial payment. She told me I could text her anytime, day or night, with any changes I desire to make to the dress design. After my initial payment for the dress I chose, I called and texted Dorota several times to work on my dress collaboratively. She did not respond to my text messages and the times I called she stated she was busy with her kids and would call me once she was in the office, but did not call me back as promised. After a couple of months of enduring this, I finally texted letting her know I found this very unprofessional. She then responded by saying my dress was complete and I could come in for a fitting. During the first fitting, none of the changes I desired for the dress were done. It was simply the initial dress chosen with no collaboration. She did offer to change the neckline, however it is not the dress I thought I would have or designed. I requested a partial refund several times however, she said she would change the dress for me. I do not want to pay her more money to change the dress when I already paid nearly $4000.

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