We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Refrigeration

Polar Refrigeration LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Refrigeration.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/18/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed a contract on January 17 of this year to have my heating system completely replaced. I was quoted almost $14,000 for the whole and was told that a $7000 deposit would be needed. I gave him the deposit the following day on the 18th. He was very quick to cash the check but I did not hear from him for 10 days following this. He called saying he scheduled me and sent me my receipt and wasn’t sure why I wasn’t getting them. He then scheduled me for a date I had to take off of work and did not show up to the appointment. After that, he rescheduled me for 15 February when he once again was not able to come due to not having a helper. In between timeframe, I asked him to produce a receipt for the parts that he bought because he was telling me that there would be a restocking fee I never saw a receipt for anything that he bought even though he claims that there’s a 20% fee to return the products that he “bought”. He also told me if he did not show up the next time he would handle the restocking fee as it “would not happen again”. He then told me he would come this most recent Saturday and never showed up. I texted him at 9:30 when he said he would be thereby nine and no answer. My mother helped me with the funding for this and called him. She left a voicemail didn’t even talk to and around 10 o’clock. He wound up sending me a text saying that I was nuts and he would be canceling the work And leaving the equipment at my house. I still have yet to receive any equipment, refund, or response.

Polar Refrigeration LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.