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Gartner Group, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Gartner Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Gartner Group, Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/04/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Extremely unprofessional, rude and dismissive. Absolutely abhorrent customer service that blatantly ignores the customer. Accuses the customer of harassment, but yet they do not respond to a single email and they do not pay out the customer for their hard work and contributions.

      When you do finally get an answer from somebody from the ****** ******, from the ********, you will be faced with more blatant disrespect and be dismissed. Nobody will take a second to explain to you what violations occurred, even though they're haven't been any.

      They will refuse to have any type of conversation about it and then instead proceeded to threaten you. Horrifically disgusting company. No ethical or good faith morals here. Racist

    • Initial Complaint

      Date:10/03/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I suddenly lost access to my corporate email, Gartner peer insights will not refund me 30$ of my gift card to my personal Gmail.
      Instead, they just pass the buck to the vendor and are playing games with no real support.

      Ticket no is ******, complete conversation history with their tech support is attached for your reference.

    • Initial Complaint

      Date:07/26/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to urgently address errors on my credit report caused by the unauthorized disclosure of my personal information to credit bureaus, leading to significant financial and emotional distress.

      Under ** *** **** ******* ***, I have the right to financial privacy and expect my information to be kept confidential.

      Additionally, according to ** *** **** ******* *********, a consumer reporting agency cannot share account details without my explicit consent, which I have not given.

      The inaccuracies associated with *********** have negatively impacted my financial standing and need immediate correction.

      Please also ensure compliance with ** *** ******** which prohibits creditors from marking credit card payments as late under specific conditions.

      For reference, my account details are:
      Account Number: 310145*******

      I request an urgent review of my account, prompt correction of the credit report errors, and strict adherence to federal laws regarding my information.

      Failure to address these concerns promptly may result in legal action. I appreciate your immediate attention to this matter.

      Sincerely,
      ********* ****

    Gartner Group, Inc. is NOT a BBB Accredited Business.

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