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Business Profile

Computer Repair

PC Warehouse

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/19/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in November of 2020 I sent my computer to be repaired here because of water damage. They weren't 100% sure if they could fix it but they said they would let me know soon. A very very long time had passed, I called and they said they would get back to me. I then sent emails and texts to both the company and personal numbers, and no response at all. A few months ago they finally picked up the phone and they said they knew about my computer, but that the man responsible for the repairs wasn't in today, and they would call me back tomorrow. That did not happen, and I have called multiple times since then and they have never picked up. I am almost starting to suspect they either sold or lost my computer, and at this point I would be willing to just accept my broken computer back (however, I would ideally love my fixed computer or a reimbursement for it). Could this please be looked into? Thank you so much in advance.

    Business Response

    Date: 08/23/2023

    There is mis-communication problem for the case, we already located the missing devices and  tried to contact the customer for follow up

    will provide further feedback once solution is provided to the customer 

     

     

    Customer Answer

    Date: 01/09/2024

    ***** ***** ********** ************************
    ***** ******* ******* ** **** **** **
    *** ********** ***********************
    ******** ******** ** ********* *********

     

    Hello!

     

    I submitted a complaint (#********) a while back, and unfortunately the issue was not resolved through the BBB. However, I called the business, PC Warehouse, today after many more attempts and they finally answered and said they found my computer and I can pick it up on Thursday, with the possibility of receiving a replacement computer. I very much appreciated this compensation, and would love to update them that the negative public record from this case has been removed. Would this be possible to do? Please let me know anything you may need from me in order to do so, and I look forward to hearing from you!

     

    Warm regards,

    ***** **********

PC Warehouse is NOT a BBB Accredited Business.

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