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Business Profile

Countertops

Paul's Marble Depot, LLC
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BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

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Review Details

  • Leslie P

    Date: 03/23/2023

    Sunny A***** and Paul A***** consistently exhibited a lack of respect, a lack of accountability, and a lack of transparency – in short, a complete lack of integrity. We ordered the Dekton on March 30, 2022. The material arrived at Marble Depot the first week of April, 2022. We said that we’d be ready for countertops and backsplash to be installed around mid-November, 2022 but were installed two weeks later than Sunny said. He didn’t show up or communicate where his team was in the process of fabricating the countertops. As of January 12, 2023 we did not have an intact kitchen island. It was installed as a piece that was broken, which Sunny and Paul glued back together and tried to pass off as whole. Paul was supposed install a replacement slab but three months later he has not emailed, texted or called us and he has not installed it. Sunny boasted that he was highly experienced using Bocci outlets. He told us to get double outlets, horizontal, not diagonal or vertical. We ordered the outlets per his specifications and coordinated calls between him and our electrician, which occurred in April and May. Yet in December, Sunny betrayed to us that he didn’t know how to do double outlets in Dekton. We asked his crew to ascertain the accuracy of the outlet positioning at the time of making templates. They confirmed the outlets were installed correctly. Sunny then broke the backsplash and blamed the breakage on the outlets not being installed correctly even though they were installed per his specific directions to us and our electrician. He said his electrician would call us. He stated that the depth of the outlets had to be ½ inch as opposed to 6 mm, which had been measurement he originally gave us and continued to give us up through the point he and his crew broke one of the backsplashes. Neither Sunny nor his electrician ever called us after that. We never heard from his electrician and we never heard from Sunny ever again. **** refunded us our original 50% deposit.

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