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Business Profile

CPA

Angliss & Colohan, P.C.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped off my tax documents almost a year ago and they still are not done. I've called and emailed countless times and they won't address. Because of this, I missed deadlines so I'm accumulating fees from the ***. I don't know what else to do. Please help me!

    Business Response

    Date: 04/29/2024

    Good afternoon,  

     

    I wanted to respond regarding ******* *********. I do apologize for the length of time it has taken me to respond. Tax season can be very grueling, and I am just glad we can breathe again. As a disclaimer, I am not the responsible party for her tax return as I am the office manager and often a 3rd party relaying messages back and forth between the clients and preparer. My initial contact with ******* was to email her the 2022 return in Oct (I misspoke when I said Dec). I did send her an email back in October, when she reached out in Dec asking for a copy of her return, she claimed that she was not able to print due to a printer issue and at that point I offered to send a paper copy which was sent to the address on file. I am more than happy to send her a new copy if she doesn’t have the original copy provided. Unfortunately, the person who she dealt with is no longer with our company and therefore don’t have a back history of prior conversations with her and our past employee. Please let me know what steps we need to take to rectify this for *******.

     

    We pride ourselves on providing the best customer service to our clients and its saddens me that ******* doesn’t feel that we did that for her. Again, please let me know if there is anything else that needs to be done for her on the firm side and I will do my best to accommodate it.

     

    I hope this one complaint does not affect our accreditation. I do appreciate you reaching out and allowing me to explain and giving me grace time for responding.

     

    Thank you in advance,

    Tamisha C***
    Office Manager & Notary Public
    Angliss & Colohan, P.C.
    ** *** ******* ******* ***** ***
    ***** ***** ** *****

    ************ *****
    ************ ***

Angliss & Colohan, P.C. is BBB Accredited.

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