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Business Profile

Electronic Equipment Dealers

Harman International Industries, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Dealers.

Complaints

This profile includes complaints for Harman International Industries, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Harman International Industries, Inc. has 7 locations, listed below.

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    Customer Complaints Summary

    • 64 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/10/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally lodge a complaint regarding an unresolved issue that has been ongoing for over a year, concerning the return and replacement of a damaged Boombox WiFi speaker.

      As instructed by your customer service team, I returned the damaged speaker through *** at the designated drop-off location provided by Harman. I followed all procedures as directed and ensured the correct item was sent back.

      However, I was later informed that the item you received was not the product I returned. This is completely inaccurate and not reflective of the actions I took. I did my part, returned the speaker in good faith following your process, and now I am being held responsible for a mistake that occurred after the item left my possession.

      Despite the fact that you have been reimbursed for the lost shipment, I have yet to receive my replacement speaker or a resolution to this matter. This situation has dragged on for over a year, which is unacceptable. I have made several attempts to follow up and resolve the matter amicably, yet I continue to be denied the replacement product that I am rightfully owed.

    • Initial Complaint

      Date:05/16/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is **** ******. On 4/30 I called JBL customer care, owned by Harma Audio for a replacement earbud. I paid for a replacement plan. This is a company that made over $900 million in profits last year. They wanted me to pay more for the earbud then I paid for the entire set. I received an e mail and attached it here. I am a poor man, a cancer survivor with AFIB heart disease and cannot send them $46.00. I am unemployed and disabled. The Part name: ****** * *** ************ ************
      Part number: **-***********
      Retail Price (excluding sales tax): $46.04

      I am requesting a replacement earbud no charge,

      Cordially,

      **** ****** *** ********** ****** *** ****** ** ***** ****************** ************

    • Initial Complaint

      Date:04/03/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Marie (supervisor) @ Harman Industries has resolved my complaint.  I wish to withdraw my complaint as resolved and compliment Marie and Harman Industries/Harman Audio/JBL for their outstanding customer service and support.  Marie was very kind and went above and beyond to resolve this matter. Please close my case as resolved.  I am satisfied and will remain loyal to the brand.

      ******* *********

      ame and contact info of his superiors so I could escalate. I have submited my email correspondance. I am a loyal consumer of JBL and ******* electronics for decades now.

    • Initial Complaint

      Date:03/31/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a *** speaker at the beginning of February and had it customized for my spouse. The first time he attempted to charge it, while at a customer's house, the speaker and cord started to smoke. I informed Harman of this incident, and they advised me to return the product. They offered to either refund the money or send a replacement speaker; however, they stated that they would not replace it with a customized speaker like the one I originally ordered. Harman received the speaker on March 14, and I still have not received a refund. They also mentioned that they would only refund the initial cost, leaving me without both the money and the speaker. This incident occurred while my spouse worked as an electrician in front of customers.I am not happy with the customer service or the resolution provided by Harman.

      Business Response

      Date: 04/08/2025

      Dear BBB,

      Thank you for making us aware of this complaint. We have reviewed the details and worked directly with the customer. As a gesture of goodwill the unit has been replaced and it should have been received on 4/7/2025. In addition, the customer received a refund.

      Sincerely,

      Harman Customer Experience Team

    • Initial Complaint

      Date:03/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.



      Complaint: ********



      I am rejecting this response because: I Dj private parties, weddings, ect and I'm booked in full I cannot send the faulty unit first as I need something for playback for my customers. I have no problem shipping the defected unit after I receive it's replacement. The shipping label isn't the issue the issue is that if I don't have speakers then I can't fulfill for what's been requested. I've offered to send a copy of my information for a secure transfer but it's been ignored and my patience is running thin. When I originally contacted your support they didn't mention anything about the return nor does it state clearly anywhere on your web site when initially initiating the claim. I was only informed about the return after I requested a tracking number to make sure I was home to receive the replacement because my neighborhood is not the best. I use JBL for my business and sending me a replacement is great but I'm ******* if I can't play music. And I can't afford to cancel previous bookings. 




      Sincerely,



      ********* ********

      to the JBL website it does not mention anywhere about returning the old unit before receiving a replacement unit

      Business Response

      Date: 04/08/2025

      Dear BBB,

      Thank you for making us aware of this complaint. Harman will replace the product for the customer. In order to do so we have provided a free of charge shipping for the customer to mail the unit back to us. 

      Once the unit arrives at our returns center, it will just take 1-2 days for us to release the replacement and a few more days in transit for the unit to delivers at the customer's home.

      Sincerely,

      Harman Customer Experience Team

      Business Response

      Date: 04/08/2025

      Dear BBB,

      Thank you for making us aware of this complaint. Harman will replace the product for the customer. In order to do so we have provided a free of charge shipping for the customer to mail the unit back to us. 

      Once the unit arrives at our returns center, it will just take 1-2 days for us to release the replacement and a few more days in transit for the unit to delivers at the customer's home.

      Sincerely,

      Harman Customer Experience Team

      Customer Answer

      Date: 04/09/2025



      Complaint: ********



      I am rejecting this response because: I Dj private parties, weddings, ect and I'm booked in full I cannot send the faulty unit first as I need something for playback for my customers. I have no problem shipping the defected unit after I receive it's replacement. The shipping label isn't the issue the issue is that if I don't have speakers then I can't fulfill for what's been requested. I've offered to send a copy of my information for a secure transfer but it's been ignored and my patience is running thin. When I originally contacted your support they didn't mention anything about the return nor does it state clearly anywhere on your web site when initially initiating the claim. I was only informed about the return after I requested a tracking number to make sure I was home to receive the replacement because my neighborhood is not the best. I use JBL for my business and sending me a replacement is great but I'm ******* if I can't play music. And I can't afford to cancel previous bookings. 




      Sincerely,



      ********* ********

    • Initial Complaint

      Date:03/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, they just sent me a email stating the following: "After a thorough investigation conducted by ***, they have determined the outcome of your claim. As we rely on their findings in such cases, we stand by this determination and will not be making any further adjustments on our end." Essentially I have lost the $600 Speaker I sent to them and they will not replace it neither reimburse me. 

      Business Response

      Date: 04/08/2025

      Dear BBB,

      Our company filed a claim for this product with the carrier. The carrier's response to us is that the claim was denied as they did not receive the product. 

      Unfortunately, since the product was not received, it cannot be replaced.

      Sincerely,

      Harman Customer Experience Team.

    • Initial Complaint

      Date:03/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Called customer service for a set of replacement wireless mics . Neither agent informed me to return the device . When I called back in to check status the lady said she was manually processing my replacement so I could get it in a timely manner ..never mentioning once at anytime that i to a send anything back giving me false hopes and misleading info. After she placed the order she then tells me to check my email for further instructions. I asked what she was talking about since no one nor did she mention it at anytime during the call. She said oh it's our policy blah blah blah .I said I don't care about your policy you failed to give me the correct information at the beginning after verifying my product info and now you want to tell me about your policy and shove it down my throat. I want a replacement sent to me asap for the agents mistake and misinforming me of my replacement. It's time companies be held accountable for not being honest with customers . Jbl is not going out of business by sending the replacement product. In fact you are wasting company resources and shipping costs and the customers time .I hope to have this resolved ASAP.

    • Initial Complaint

      Date:02/21/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The headphones were delivered today and I am satisfied with them. I was waiting until they arrived to respond because they did not arrive the last time I ordered them. id this was a system error on their part, I would like them to honor the original sale price.

      Business Response

      Date: 03/04/2025

      Dear BBB,

      Thank you for making us aware of this complaint. We have reached out to the customer directly to help him place a new order with the original price of the product.

      Respectfully,

      Harman Customer Experience Team

    • Initial Complaint

      Date:02/18/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Harmon emailed me saying they no longer support repairs of this speaker - when in fact it was the software update which broke it. (Their app prompted for an update)

      I called two repair centers in the area and they pointed me back to Harmon - Harmon then pointed me to **** ***** at **** ***, who said they can't

       

      Please re-open this

      Business Response

      Date: 03/04/2025

      Dear BBB,


      Thank you for making us aware of this complaint. We've reviewed
      the details, here's a summary of our findings:

      Our team assessed the situation and provided troubleshooting steps;
      however, those did not work.

      The
      unit was purchased in Nov 2022, and it is beyond our 1-year warranty period.

      We provided various options, including sending the unit to our service
      center for repair.

      We believe the software
      update should have not caused the speaker to stop working as that update was  intended to enhance the connectivity feature of the speaker. In addition, there has not been other reports of similar situation with this model after the update. 


      As next step, the
      customer should send the speaker to the repair center for diagnosis and
      potential repair at the standard rates/prices provided by the service center. 

      Respectfully, 

      Harman Customer Experience Team

    Harman International Industries, Inc. is NOT a BBB Accredited Business.

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