Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2023 I prepaid for 1 year of bootcamp classes at *** *** * ***** (fka Radical Athletics of ** **** ** *******) at ** ********* *** in ***** (receipt attached). As of Tues Sept 19th the doors were locked, and no options for continuing services were offered. The ******** page for *** *** * ***** was deleted, and the other 16 Week Challenge page ************************************************ was Paused so no more posts could be made.
  I reached out via ******** ********r to Rodney J****** the Owner, per his last post request. I've attached those screen shots as well. I asked him to refund me for 3 months left of the year, that I paid for in advance... $187.50 (750/12= $62.50 per month x 3 (months) = $187.50). Was told he'd get back to me. But he has stopped responding and I don't believe he has any intention of providing that refund. He currently still has another business, *** *** * ********* ******************************************* and fear he may pull the same stunt at that location. I've been very nice and friendly, and feel he's being unprofessional. And for under $200, my options for getting a refund are limited. Please help!!

  Customer Answer

  Date: 11/17/2023

  Received a refund from the Owner. 

• Initial Complaint

  Date:12/12/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined this gym's 16-week weight loss program on 2/8/2021 costing me $79 per month. By week 10, my back began to hurt again (most likely an old injury) and on week 11 of the program, I stopped going. I inquired with the staff about how to cancel the program and I was told to get a note from my doctor stating that I could not continue the program. On 5/18/21, I saw my doctor and got the note. I took it to the gym and turned it in with my membership papers. Shortly thereafter I started to receive invoices from ******** ******** ****** stating that I owe $731.00 because I didn't cancel the membership correctly. I contacted the owner of the gym - Rodney J***** and he said he was going to help me, but the invoices never stopped. I called him again months later and he then told me he didn't owe me anything. I was emailed another invoice on 11/30/22 for $731.00, which I attached.
  It is not my fault if the staff gave me incorrect info. I did what was asked of me and I'm still getting harassed with invoices. All I ask is to cancel this account.