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Business Profile

Home Décor

PopCanvas

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Décor.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order ID: 20324
    Order Date: 3/25/2025

    Gold And Silver *** ********
    - Product Type: Framed Canvas
    - Size: 40" x 17"

    Item didn't match description so we paid to ship it back to the manufacturer. We've attempted to obtain a refund for the order, but the manufacturer has not replied to any emails. Credit Card dispute will also be filed.

  • Initial Complaint

    Date:03/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi!

    I purchased a framed canvas for my living room with the following info:

    Order ID: 13843
    Order Date: 3/31/2022
    Payment Method: ****** Checkout
    Shipping Method: Free Shipping

    I received the items and realized that the hanging hardware for a 40inches* 40 inches framed canvas was super flimsy.

    I did however hang the frame and as expected it fell down a few months back. It did not break the first time (when I should have contacted them) but fell again and this time the frame broke. I reached out to Pop Canvas on how to get it repaired or if they offered replacements and they did not reply to messages. They do not have a phone number on the website except one in the policy page and that is also wrong. They do not return emails either.

    The set cost me $701 and now I am unable to get the same without paying for another flimsy new one. Can someone help?

PopCanvas is NOT a BBB Accredited Business.

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