Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm filing this complaint to resolve an issue regarding funds owed to me by Stamford Hospital. I received services from Stamford Hospital on 4/19/22 and was charged an out-of-pocket copay for which I wasn't responsible. In February 2024, a debt collection agency contacted me, threatening to add a balance from Stamford Hospital to my credit report. I discovered that I didn't owe them after speaking with someone from Stamford Hospital on or around 2/12/24. The hospital removed the claim from the debt collection agency, so my credit was unaffected. The hospital was supposed to refund the money I paid toward the erroneous debt. As of April 29, I hadn't received the payment, so I called on May 20 and was told they would issue payment within two weeks. In June 2024, I called the hospital again and was informed that a check had been mailed but not cashed, so they would cancel that check and issue another one to me. A request was sent to their escalation department. However, as of today, I haven't received the payment that is owed to me. I spoke with another representative today, August 1, who said they would escalate the issue again, which could take another 45 business days. I find 45 days unacceptable at this time. I expect to receive my payment on or before August 21, 2024.

  Business Response

  Date: 08/12/2024

  ***** ***** ******
  ***** ******* ****** ** **** **** **
  ******
  ******** *** *** **** * *** ******* **** *** ******* *********** ********* ********* *********
  
  
  

   

  Good Morning *** ****,

  For this complaint ******** here is our response:  

  Stamford Health takes all complaints very seriously.  Given the sensitivity of patient information and to protect the privacy of our patients, Stamford Health is reaching out to the patient directly to address her concerns.  Thank you for bringing this matter to our attention.

   

  Athena S***

  Manager, Patient Relations

• Initial Complaint

  Date:06/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/26/2024, I had a severe cold & went to the *** ****** clinic for the sole reason of obtaining a rescue inhaler. I had chest pain from my illness (cough, phlegm, body aches); the *** physician refused to treat me, & (without taking my vitals) overreacted and said that I (absent any symptoms) could have a blood clot due to my chest pain. Because I was incredibly sick and still had not obtained the rescue inhaler, I had no choice but to go to Stamford ER to try and (hopefully) quickly obtain a rescue inhaler. Instead, I was forced to wait in the waiting room for ~8 hours, paid $5 for a water bottle from the vending machine (no water offered in waiting area), and was given the run-around and had multiple MEDICALLY UNNECESSARY tests done, to confirm that I did NOT have a blood clot in my chest. All of this despite the fact that I informed the ER staff that simply needed a rescue inhaler for my asthma. Subjected to two forms of radiation despite thyroid issues in my family AND NO HISTORY OF BLOOD CLOTS OR ANY OTHER SYMPTOMS TO INDICATE SUCH. I then received an exorbitant bill which I am still disputing ~10 months later because it contains inaccuracies. The bill listed inaccurate information/symptoms (FEVER), charged me for flu test (though I brought my *** results), and the CT scan was deemed MEDICALLY UNNECESSARY. It is clear that I was taken advantage of, subjected to medically unnecessary RADIATION and tests, instead of treated like an individual patient with a severe cold, who simply needed a rescue inhaler. In addition to the arguable medical malfeasance, the dispute of the bills (all billed through separate entities) for the last 10 months has taken a toll on my mental and physical health, and I am still facing an exorbitant bill. I was not given an opportunity to reject treatment, and was not even told what the medical tests were showing (positive results, negative results, etc.). Stamford Hospital ER/billing makes errors and takes advantage of sick people.

  Business Response

  Date: 08/08/2024

   

  Stamford Health takes all complaints very seriously.  Given the sensitivity of patient information and to protect the privacy of our patients, Stamford Health is reaching out to the patient directly to address her concerns.  Thank you for bringing this matter to our attention.

   

  Athena S***

• Initial Complaint

  Date:03/06/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is against Stamford Hospital and the vile way they expedited her death and caused her to go into a coma. she wasn't properly cared her and in less than 24 hours of admission she was in a coma. She then wasn't allowed to walk, get physical therapy or anything, they caused a HUGE pressure wound on her buttock that became infected, several times if not for me and one angel nurse who decided to try a pint of blood instead of oppressors which would have caused her more damage. When I made complaints whether nicely or not the issues were never rectified. I feel as though Stamford Hospital expedited my mother's death with their inaction and aggressive mishandling of my mother. They caused her to have C-Diff with the antibiotics, they refused to help me in the process of getting her to Yale Hospital for a 2nd opinion, they wanted to ban me when I made a stink regarding my mother's care. I had to call police, file a report and have my mom forcibly removed without the proper channels as a result. My mom signed out against AMA and we had to take my mom out as I was afraid they would harm my mother without me being able to visit her. They caused me and my family distress and anguish, they are understaffed, treated, they allowed her sugar level to bottom out and she wound up in a respirator in less than 24 hours. I regret taking my mom here and just not following her up my mom had cancer and I understand that, but they definitely expedited her death and caused her distress. They kept pumping her with stuff and basically wouldn't allow her to leave! I do believe that had these things never occurred my mother would have had a little more time and/or not have experienced all that she did. I am traumatized, heartbroken and angry. They kept saying her tumor enlarged and that's why it perforated but they kept pumping liquids and this and that and caused C-diff I think this all contributed because a tumor doesn't just grow over night. The proof is too graphic to upload.

• Initial Complaint

  Date:12/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing this complaint in an attempt for the insurance company to pay for a preventative medical service that was provided on 7/7/2022. I had a mammogram on 7/7/2023, claim number *************  and as per the doctor the results showed that I have dense breast tissue and needed a breast ultrasound to view my breast tissue.  The doctor ordered the breast ultrasound as preventative and I had the ultrasound on 7/7/2023, claim number *************.  I received a bill from stamford hospital in the amount of $560.40. I called the insurance company and they stated that the bill was submitted with a code that did not display a preventative code and that the claim would be resubmitted.  The insurance company called back and stated that I was responsible for the bill, I claimed that it was preventative and they stated they would resubmit the claim again.  This back and forth has been going on for over a year or 2 and the insurance company has not resolved the bill.  Please help me resolve this issue. My mother is a breast cancer survivor and preventative care saved her life.  I am scared to receive preventive care because of the fear of having a bill I can't afford.  Insurance is supposed to cover preventative care.
   Please contact me if you need any additional information.
  Thank you in advance,******* **********

  Business Response

  Date: 02/05/2024

   

  This is in response to your inquiry regarding your visit with Stamford Health. We understand that financial matters in healthcare can sometimes be challenging to navigate, and we appreciate the opportunity to listen and learn of your experience.

  We have reviewed your account and you may disregard the bill. We apologize for any inconvenience that this has caused you.  

  Thank you for choosing Stamford Health for your healthcare needs. 

  Thank you,

  Athena S***

  Manager, Patient Relations

• Initial Complaint

  Date:09/29/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting in January following a knee surgery, I went to *** ******** ******* ****** in ********. The billing for this physical therapy is done through Stamford Hospital. The only services that I received from this center were for physical therapy and it is clearly labeled as the same. Over the course of the past several months, I have been working to try to have an adjustment to my bill as Stamford Hospital classified it as outpatient treatment. However, it was not outpatient treatment and the facility states physical therapy. When speaking with a representative, the reason for the billing discrepancy comes from the tax billing ID and they cannot bill it as physical therapy. Merely blaming a billing code for their improper classification of billing as outpatient billing seems like a very convenient excuse to circumvent inherently suspect billing practices. The facility I went to for physical therapy only had one use, which was for physical therapy. Such a systemic issue has caused me to pay approximately $3,000 more than I would have to pay had the treatment been properly classified as physical therapy than outpatient care.

• Initial Complaint

  Date:05/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting for a refund check from Stamford ******* ***** since 11/8/21 that has never arrived to my home. They have claimed they sent checks 3 times and I haven’t gotten any of them. When I ask the status or tracking information they promise they will send the check certified and signature needed and will provide me tracking information, however they NEVER send me tracking info.
  
  Today is 5/09/2023 and I Have yet to receive any calls or emails with tracking and details of what occurred. This is a shady hospital with very questionable billing issues towards clients and patients.

  Business Response

  Date: 06/28/2023

  Per our phone conversation you have received the replacement refund check. No further action is necessary on our part. 

  Business Response

  Date: 06/28/2023

  Per our phone conversation you have received the replacement refund check. No further action is necessary on our part.