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Business Profile

Insurance Companies

General RE Corporation

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: 6/13/23
    Amount paid: $765.00 for a vacation trip ***** ****** Reference #****** in the amount of $13232.16 for a trip 8/6/23 to ***** Service:
    Travel Insurance
    Nature of dispute: Our initial airline failed to take off at the scheduled time thus making our plane late for the connecting flight to *****. After sitting on the runway again, one flight attendant rushed us to the connecting terminal, but it was too late, thus, making us miss our connection. When I requested we be put on the only other flight leaving that evening to **, the airline refused to do so and after waiting around for over an hour they rebooked us for the next flight which was 24 hours later. That resulted in a need for an overnight stay in a local hotel at my own expense.
    Results: expenses incurred for Policy number: *********, *********, *********

    Business Response

    Date: 01/29/2024

    This acknowledges receipt of
    complaint #******** directed to General Re Corporation. Upon review of the
    information provided by the complainant, ******* *******, the policies in
    question are underwritten by ***** Insurance Companies (“*****”) and issued by
    **** ******* Insurance Agency, Inc. (“**** *******”), neither of which is an
    affiliated entity. As a result, there is nothing General Re Corporation or
    any of its subsidiaries can respond to or address.  We recommend that to the extent complainant has concerns about the ***** and **** ******* policy, the complainant direct
    the inquiry to either ***** or **** *******.

    Very truly yours,

    Andrew R. G******

    General Re Corporation
    Secretary & General Counsel

General RE Corporation is NOT a BBB Accredited Business.

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