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Business Profile

Kitchen Accessories

AOIFE Company, LLC
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/29/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Complaint: ********



    I am rejecting this response because:



    Sincerely,



    ****** *********

    Business Response

    Date: 09/12/2022

    To Whom it may Concern:

     

    Thank you for making us aware of the below mentioned complaint. We are currently working to resolve the issue. 



    Ms. ********* ordered a **** **** table from our company. This is a large, heavy item that ships directly from the manufacturer (**** ****,) via a common carrier and not by *** or *****. *** Logistics was contracted by **** **** to make the delivery. Upon arriving at Ms. *********'s address, the *** delivery driver encountered a sign on her  gate requesting that all deliveries be left at the gate. Please see the attached photo (photo 1.) The driver did as instructed by the sign and unloaded the **** **** table and left it where requested. Please see the attached photo (photo 2.). Ordinarily, deliveries made via common carrier, such as *** Logistics, are inspected by the receiver for damages and a Bill of Landing is signed by the receiver indicating they have received their goods in good condition.  Ms. ********* did not inspect her delivery prior to receiving it due to the sign left on her front gate. Ms. ********* informed us post-delivery that there were scratches on her table. 


    Furthermore, *** ********* was instructed to make a delivery appointment with Ms. *********. That never happened. Had that happened, Ms. ********* would have had the opportunity to greet the delivery driver at the agreed upon time and inspect the goods for damage before accepting it. 


    The sign instructing deliveries be left at the gate and *** neglecting to make a delivery appointment have led to this unfortunate situation. 


    Ms. ********* has been very difficult to work with and has indicated that she no longer wishes to engage with our company or with **** ****, further making resolution difficult. 


    Ms.********* will be refunded in full. An insurance claim has been filed by **** **** (Claim number PO # ******) against *** for the damages. We kindly request that she hold onto the scratched table for a period of no more than 30 days. This will allow the insurance company time to inspect the damages.

     

    Thank you!

AOIFE Company, LLC is BBB Accredited.

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