Complaints

This profile includes complaints for Lone Star Repair Service's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lone Star Repair Service

  780 Pacific St Stamford, CT 06902-7329

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  Lone Star Repair Service

  469 Boston Post Rd Darien, CT 06820-3607

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My truck (** plate *** ***) has needlessly been sitting there for months due to the fact they fraudulently charged my over $700 for a day or two after a simple tow when the state sets strict guidelines for tow rates that I came to find out later on even after they tried one ** explanation after another knowing full well they were in the wrong. They wouldn't let me get my stuff without trying to force extra money out of me instead of apologizing and trying to make it right.

  Business Response

  Date: 10/18/2022

  This customers accusations are completely false. We have emails from this person trying to extort us that if we do not tow his vehicle, which was towed to our lot at the request of the *********** State police Department after an accident in which he was cited for illegal operation of a motor vehicle while under suspension and no insurance, back to him free of charge he will proceed with leaving bad reviews with the **** ******* etc.. 

  Business Response

  Date: 10/18/2022

  This customers accusations are completely false. We have emails from this person trying to extort us that if we do not tow his vehicle, which was towed to our lot at the request of the *********** State police Department after an accident in which he was cited for illegal operation of a motor vehicle while under suspension and no insurance, back to him free of charge he will proceed with leaving bad reviews with the **** ******* etc.. 

  Customer Answer

  Date: 10/19/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   

  I am actually trying to help them as this is an open and shut lawsuit in which I can show financial damages exceeding $2000 due to their attempt to defraud me out of over $600 on top of the actual fee limit set by the state for simple tow which the state has extremely simple and clear guidelines. They've probably been doing this forever and there's a good chance they could be subject to a huge class action lawsuit for all the other people they've scammed. They extorted me to take down honest reviews so that I could get my property and my perceived reciprocated extortion is more of an olive branch to avoid all that for them as my main concern is whether the vehicle can be assessed and fixed for under the amount I can easily sue them for so rather than add extra travel and tow expenses I can simply collect and drive my vehicle and we can all put this behind us and go about our business which is the simpler and more mutually beneficial option. They'd be wise to consider this and speak with attorney if they think they have any chance otherwise. I'm literally giving them the option to continue scamming everyone but me or have a judge penalize them and allow for the option of all their past victims to equally submit for retribution.
  
  
  
  Sincerely,
  
  
  
  ****** ******

  Customer Answer

  Date: 10/19/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   

  I am actually trying to help them as this is an open and shut lawsuit in which I can show financial damages exceeding $2000 due to their attempt to defraud me out of over $600 on top of the actual fee limit set by the state for simple tow which the state has extremely simple and clear guidelines. They've probably been doing this forever and there's a good chance they could be subject to a huge class action lawsuit for all the other people they've scammed. They extorted me to take down honest reviews so that I could get my property and my perceived reciprocated extortion is more of an olive branch to avoid all that for them as my main concern is whether the vehicle can be assessed and fixed for under the amount I can easily sue them for so rather than add extra travel and tow expenses I can simply collect and drive my vehicle and we can all put this behind us and go about our business which is the simpler and more mutually beneficial option. They'd be wise to consider this and speak with attorney if they think they have any chance otherwise. I'm literally giving them the option to continue scamming everyone but me or have a judge penalize them and allow for the option of all their past victims to equally submit for retribution.
  
  
  
  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 10/23/2022

  This customer had been given ample opportunity weeks ago to come get his vehicle free of charge and has chosen not to do so.  The email below was the latest correspondence in writing from 10/13/22 advising him again to get it towed out of here. We have been MORE than accommodating to him despite his harassment and extortion attempts of our business.   

   

  "Been trying to call you to see when you’re sending *** for your car as you told me when you were here. 
  
  As we discussed, there are no more charges due but you need to pick up your car here as we have been storing it for free.
  
  
  I also advised you that we cannot fix your car we don’t do that type of work here.
  
  
  Lastly I don’t appreciate you trying to extort me to tow  your car and repair it for free. 
  
  
  Good day,"
  
  

  Business Response

  Date: 10/23/2022

  This customer had been given ample opportunity weeks ago to come get his vehicle free of charge and has chosen not to do so.  The email below was the latest correspondence in writing from 10/13/22 advising him again to get it towed out of here. We have been MORE than accommodating to him despite his harassment and extortion attempts of our business.   

   

  "Been trying to call you to see when you’re sending *** for your car as you told me when you were here. 
  
  As we discussed, there are no more charges due but you need to pick up your car here as we have been storing it for free.
  
  
  I also advised you that we cannot fix your car we don’t do that type of work here.
  
  
  Lastly I don’t appreciate you trying to extort me to tow  your car and repair it for free. 
  
  
  Good day,"