Complaints

This profile includes complaints for Code One Training Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Code One Training Solutions has 3 locations, listed below.

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  Code One Training Solutions

  29 Bank St Ste 2 Stamford, CT 06901-3024

• 

  Code One Training Solutions

  2777 Summer St Ste 507 Stamford, CT 06905-4323

• 

  Code One Training Solutions

  87 Church St Ste 206 Hartford, CT 06108-3742

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking for a place that I could go to take the required classes to complete the prerequisites for obtaining a teacher’s license. I was told by a coworker that they had used Code One Training Solutions for their CPR certification. So, I looked them up and then called several times before getting someone to make sure I was signing up for the right class. At no time was I told I needed a certain browser nor was it on their website that their program could only be used on one browser. I signed up for the class and the next day tried to get on the online courses to complete them. I could not get the program to launch the class. I called the company back. I told them I could not get into the classes. They tried to walk me through a couple of things to try to get me into the system. After asking me which browser I use. After they could not get me in, they asked if I had ****** ******. I said no, I do not. I had already told them I had ********* ****. They asked if I wanted to download ******, I said no I do not I had ****. They preceded to tell me their program could not run with ****. But they would refund me all the $150 for the class but $21 for access to material that I had already accessed. I asked what access the downloaded book was just pictures pretty pictures, but just pictures. I then asked if this were a racket to get $21 for each sign up, and was told I could download ****** or take the refund and then was hung up on.

  Business Response

  Date: 03/11/2025

  A full refund was issued to this client after they reported issues accessing the course on the ******** ***** *********** website and did not want to proceed.

  Our team offered to help troubleshoot the issue with their web browser however the client was uncooperative, claimed we were scamming them, and was interrupting our teammate making it necessary to end the call.  

• Initial Complaint

  Date:05/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For several months, I'd been looking for options to become an EMT, and was recommended Code One as the best choice by EMTs. Due to my financial situation, I chose the accelerated course, so I could become certified and begin working ASAP. The program runs Mon-Thurs 9-5, and would include additional homework assignments, I imagined. This seemed reasonable to me at the time. After the first week, it was apparent that the course was unrealistic for an independent adult with a disability. We were assigned 3-4 hours of homework a night, expected to study, pre-read chapters, and complete additional long term assignments. Due to immovable responsibilities and having CPTSD, I had no choice but to save homework for the weekend. However, the online work is structured so it if you fail an assignment, you cannot progress without the teacher's override. This happened repeatedly, because I was doing continuous tasks for hours straight, and thus could not generate ideal results. The instructor only regarded me in contempt for struggling. At first, I emailed the company that I was struggling, and got no reply. So, I called one of the coordinators, Tony, to see what solutions we could reach. His repeated response was that the course was intensive and that he could only move me to one less demanding. I told him this was impossible, as I had already spent my savings on the current course and could not wait several months for another to begin. I also explained that I had done previous work as a conflict journalist, and that I understood the meaning of demanding. Again, I received the same responses, so finally, I just asked outright if he understood my issues. To that, he replied by saying that he did not know how I was struggling to meet the demand at all. That summarizes my experience with Code One. I've been repeatedly treated like a failure for my personal circumstances. I find this ironically judgemental from EMTs who are supposed to be understanding of another's situation.

  Business Response

  Date: 05/20/2024

  Client had signed up for an Accelerated EMT training program and decided after starting the program that the course load was higher than their expectations.

  We clearly indicate the required workload for this course on our website, on the syllabus, and on the first day of class.  The class workload has been the same for multiple cohorts of this same program that we have offered successfully over the past 16 years. There are other learners that are enrolled in the same course as this client that have been successful with navigating the work associated with the Accelerated EMT program.  The course hours and objectives are set by outside entities (** **** ** ******, ******** ******** ** ****) so we are unable to make exceptions to the course work required for EMT candidates.

  As the client reported, they reached out to our team by email but it was over the weekend when our offices were closed.  Our program director made himself available to meet with the client that Monday but the client did not show for class.  

  The client is ineligible for refund as the class had already started and they had consumed their books and materials associated with the program.  The refund policy agreed to at time of registration states that the learner has up until the day prior to the class starting to request a refund for their program.  No refund is available after the course has started.

  We did offer the client the ability to move to a less intensive course at no cost to them and they declined to move to the other program.

   

  Customer Answer

  Date: 05/20/2024

  
  ********** ********
  
  I am rejecting this response because:

  Again, the core issue here is being misunderstood. It's not necessarily the course, it's HOW I was treated when I asked for help.

  I would expect that a business that prides itself on its stellar success rate to be more supportive when somebody is struggling. Nobody really seemed to care that I was having difficulties, despite my willingness in class to try and learn the material or my background. Repeatedly, I have been treated like a difficulty when really all I wanted to be treated as is a human being.
  

  At a certain point in my conversation with Tony, I told him that I wasn't even talking about a refund or moving to another class. I understand there's a bottom line, and some things are not possible. However, no interest was shown about my situation or possibilities given of what I could do to improve it beyond the rote response. The attitude by the Company has been repeatedly, "Sorry, your problem" when I've been struggling, rather than trying to help me achieve success. I don't understand how this is a productive teaching method or makes me want to continue through adversity. Clearly, the situation between us has been acerbated, and that should be telling about these matters have been handled.
  

  I am not asking for handouts. I am asking for my money back because I have been disrespected.

  
  Sincerely,
  ******* *********

  Business Response

  Date: 05/20/2024

  As per the policies agreed to at the time of registration, we are unable to provide a refund for this program.  We have made an alternative solution available to the client at no additional cost to them which they have rejected.  Unfortunately there is nothing else that we are able to offer to this client and we wish them the best in their future endeavors.

  Rich