Complaints

This profile includes complaints for Stamford Health Medical Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Stamford Health Medical Group, Inc. has 2 locations, listed below.

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• 

  Stamford Health Medical Group, Inc.

  1 Omega Dr Ste 3 Stamford, CT 06907-2336

• 

  Stamford Health Medical Group, Inc.

  1111 Summer St Fl 3 Stamford, CT 06905-5511

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/30/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled an appointment with my primary care physician, Dr. Neil Dreyer, to discuss essential infectious disease vaccinations for an upcoming trip to ***** *****a. Upon arrival, I was shocked to learn that Dr. D***** was not present and had to wait an hour to be seen by PA Robert J*****. During the appointment, I was alarmed to see PA J***** resort to ******** *** information, demonstrating a concerning lack of expertise. Unsatisfied and uneasy with his approach, I left and sought care from an infectious disease specialist instead.
  
  Despite clearly communicating the purpose of my visit, I was charged $202.50 for an appointment that failed to meet basic standards of care. I have reached out to Stamford Health multiple times to dispute this charge, but both the doctor's office and PA J***** insist the bill was "coded" correctly, despite my receiving no help or guidance. I am deeply troubled that my concerns have not been addressed, and I feel I have been treated unfairly in this matter.

• Initial Complaint

  Date:06/25/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently disputing a bill from a visit on 09/26/2023 with Stamford Health Medical Group ********* Billing Department, and during the dispute process, Stamford Health Medical Group ********* Billing Department IMPROPERLY sent my account to collections (********** ********** ***). I have attempted to contact the Stamford Health Medical Group ********* Billing Department multiple times and have been notified by the (separate) Stamford ******** Billing Department that the ********* Billing Department is not active for a reason the Stamford ******** Billing Department did not address. I requested to speak with ANY representative or supervisor that could assist me to resolve the issues with the debt collector, since the debt collector will not resolve or "hold" the account until it hears from Stamford Health Medical Group ********* Billing Department. I was also told that no accounts would be sent to collections during this period.
  
  It appears that Stamford Health Medical Group ********* Billing Department IMPROPERLY sent my account to collections (********** ********** ***) while the bill was still in dispute and then "disappeared" with no ability for me to resolve the bill (still in dispute) with the ********* Billing Department or with the collections agency, and without giving ANY INFORMATION about the status of the dispute to the collections agency. I demand that my account under Stamford Health Medical Group ********* Billing Department be pulled from collections and returned to the ********* Billing Department to complete/resolve the dispute process.

• Initial Complaint

  Date:04/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter was seen for 40-minutes for her bronchitis at ******** ***** ****** ******, the urgent care facility of Stamford Medical Group.
  
  The facility billed my insurance over $2300 for a routine urgent care visit. Charges include $685 just for walking through the door of the urgent care and over $700 for a 10-minute nebulizer treatment.
  
  The doctor she saw for 10 minutes, Dr. Samuel M******* separately billed $1200 to insurance via ***** **** *********. The visit was coded by Stamford Health as ******** which correlates to a 45-59 minute in-depth visit for a “new patient with a progressing illness or acute injury that requires medical management or potential surgical treatment.”
  
  All told, this urgent care facility billed insurance over $3500 and my patient responsibility has been determined at over $1000. For a 40-minute urgent care visit for bronchitis. My children have broken arms, needed stitches, gone to the ER, and less has been billed to my insurance than Stamford Health Group is billing for this quick urgent care visit.

  Business Response

  Date: 05/01/2024

  We are writing in response to ID ********.  
   
  This is in response to your inquiry regarding your visit with Stamford Health.  We understand that financial matters in healthcare can sometimes be challenging to navigate, and we appreciate the opportunity to listen and learn from your experience.
   
  We have reviewed your account and have determined the balance remaining is patient responsibility as designated by your insurance company as a deductible.  
   
  We can assist by offering payment arrangements by calling ###-###-#### or by providing details on our financial assistance program by calling ###-###-#### option 2.
   
  You may be billed separate for the physician from US ***** **** ********* and payment arrangements can be made with them at ###-###-####.
   
  

  
  

  Customer Answer

  Date: 05/01/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because Stamford Medical Center is committing fraud in the submission of inaccurate codes to insurance companies.

  The
  provider, Samuel M****** (ID ********), billed Anthem $1200 for a 45-59 minute
  office visit under CPT code of *****. This code correlates to “new patient with
  a progressing illness or acute injury that requires medical management or
  potential surgical treatment.”

  My daughter did not have a progressing illness or acute injury. She did not require surgical treatment.

  She had bronchitis and saw Samuel M****** for a maximum of 10 minutes. 

  My daughter’s visit was also marked as Level 4 –
  which is used for “chronic illness.” 

  Bronchitis is not a chronic illness. 

  Stamford is using fraudulent codes to justify exorbitant rates submitted to insurance. 

  If you go to the chamber of commerce website you can see that this medical group has a history of fraudulent billing. Other patients have experienced this medical group billing exorbitant emergency room rates and billing very brief urgent care encounters under coding that correlates to in-depth doctor visits. *****************************************************************************************************************************

  
  

  
  Sincerely,
  
  
  
  ******** ***********

  Customer Answer

  Date: 05/21/2024

  Hi, I sent a follow-up message on May 1 rejecting Stamford Health's reply that hasn't been responded to. Please advise on updates? 

  Thank you,
  ******** ***********

  ###-###-####

• Initial Complaint

  Date:05/08/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to know why Stamford Health continues to refund my medical bill payments. (examples of bills attached and screenshots of the refunds). I only included a couple of examples, there were many more examples. For the past year, I notice that my payments to Stamford Health Medical Group(which are for both my family doctor and outpatient services) are being refunded and then turned over to the Collection agency ******* ********* in ***** *******. This causes much confusion and stress. Then we get nasty collection calls. This is causing my husband and me much frustration. I also filed a complaint against ******* as they claim they are not getting payments. Complaint# ******** ******* *********

• Initial Complaint

  Date:01/17/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamford Heath double billed me for an after hours call. I called to share the mistake with both the billing department and the doctors office. Nothing was done when I told it was taken care of and then I asked for an itemized outline of the last years appointments. Nothing. I paid the bill because the statements kept coming and they threatened to give to collection agency. They should not be able to treat people like this. They charge double for things and hope we won’t pay attention. 90% of the time the insurance companies pay this however they don’t use the right codes to align with services the insurance companies use and you end up over paying. Imagine what would happen if we were living pay check to pay check. This is unacceptable and should be fixed.

• Initial Complaint

  Date:10/21/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had numerous calls with Stamford Womens Health. Originally staying i was covered in my insurance for therapy. 6 months later I received a large bill I had to pay out of pocket. Upon speaking with my insurance a pre -approval, was in fact never given by them. Trying to reach billion I have been on hold 7 times in past week over 67 minutes with music playing. Upon getting someone on the phone today October 20, 2022, 1:30pm she told me to hold while she investigates and 20 minutes of waiting she never got back on phone and transferred me to stamford hospital. I am so disgusted with this hospital and medical group customer service and billing department. They double bill. They have charge me me as an outpatient for hospital several times increasing my routine visits to hospital copays. The hospital taking advantage has been answered with "lesson learned now you know." I want my payment back for the deception and for not going their job. Womens health claims to have got pre- approval for visits they later claimed were denied and my insurance never received.

• Initial Complaint

  Date:09/20/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received notice from a debt collector, ******* ********* ********** *********** ********** *********, that they were trying to collect a debt of $25 on behalf of Stamford Health Medical Group for services that were rendered on February 28, 2022. Records from the healthcare app used by the Stamford Medical Group, ******* do not show an encounter with Stamford Medical Group on February 28, 2022. Records from my health insurance app, Aetna Health, also do not show a claim or encounter on February 28, 2022. I have not received a bill for services rendered by Stamford Medical Group on February 28, 2022. When I attempted to call the billing office for Stamford Medical Group, I was redirected to ******* ********** After explaining the circumstances on July 2, 2022, ******* ********* told me that I would receive a bill from Stamford Medical Group. Today, I received a statement from ******* ********* with a cover letter stating: 'Per your request, proof of debt is enclosed.' The enclosed statement from Stamford Health Medical Group-Administration lists a date of service of February 28, 2022, and a claim number of ****** followed by the designation 'NSF-Not Sufficient Funds.' There is then a line that says '3/17/2022, ****** *******, Acct# *********, Pay this amount $25.' The statement ends with 'This is a statement for professional services rendered by your physician. You may receive a separate bill from the hospital for its services. Make check payable to (blank).' I again called ******* ********* to explain that this statement was inadequate and that I did not receive services on February 28, 2022. I attempted to call Stamford Health Medical Group-Administration also, but there is no option to make a billing inquiry, other than through ******* ********** I informed ******* ********* that I would be filing a claim with the BBB since they were unable to provide me with any additional information regarding services that were reportedly rendered on February 28th.