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Business Profile

Motels

Super 8 Stamford/New York City Area

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/10/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 20, 2024, while traveling with my family we needed to stop for the night and called the ******* ****** phone number to find out rate information and to make a reservation for two rooms. I was told that the rate was $104 + tax and because of the time they could not accept a reservation and that the hotel would honor the rate. This was not the case. The clerk told me the rooms would be $149 each per night, but since we objected the rate was reduce to $139 each per night. Since we were tired we took the rooms. The rooms were run-down and dirty. I feel we were the victims of a bait and switch scheme. I contacted ******* who did not offer anything but the phone number of the property and told me since i didn't have a reservation, they would not honor the originally quoted price. I did not have a reservation since i was told i couldn't make a reservation at that time of night. I would like a refund for the difference including proportional fees and taxes. I only attached one receipt since the hotel only provided one, i beleive there may have been some problem with the printer

    Business Response

    Date: 05/10/2024

    *** **** ** ********
    ***** **** ** *****
    ******** **** **** ** ********

    **** ********

    Thank you for notifying our office of the concern filed by ****** ********* at the Super 8 property in Stamford, **.

    To assist in reaching a resolution, I’ve informed the property’s general manager of the situation. The general manager will contact the guest on or before May 13, 2024. As a company, we’re committed to delivering a great experience with every stay with us.

    If for some reason this concern is not resolved, please contact me directly at ********************* and I will personally help address the guest's needs.

    Michele
    Liaison, Customer Care
    ******* ****** & Resorts, Inc.
    Office: ************

Super 8 Stamford/New York City Area is NOT a BBB Accredited Business.

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