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Business Profile

Optometrist

Stamford Eye Care PC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/13/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My insurance pays for annual eye exam, which I scheduled.
    After getting there, I was informed that, IF the doctor gave a referral or wrote a prescription, that I would be charged a co-pay of at least $68.00 based on my insurance. My eyes are fine, I use eye drops for random dryness and redness but fine.

    At the end of my exam, the admin team informed me that I owed $68.00
    - The admin stated because the doctor recommended that I use a different, OVER-THE-COUNTER Eye Drop, INSTEAD OF THE ONE I CURRENTLY, THAT WORKS FINE!
    - I did not need a different eye drop solution, nor did I request one, nor is it a prescription medication.
    -Why do I owe $68.00? The admin stated, that is the policy and there is nothing that can be done.

    Business Response

    Date: 10/12/2023

    Hi BBB,

    After reviewing Mr. ******* ******** insurance plan and his complaint we have decided to give a full refund in the amount of $68.00. We are sorry for any inconvenience this may have him caused him. Windfred insurance plan covers his exam in full and a mistake was made.

    Truly yours,

    David M. K***** **

     

    Customer Answer

    Date: 10/13/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ******* ********

Stamford Eye Care PC is NOT a BBB Accredited Business.

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