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Business Profile

Tree Services

Woodland Tree Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted in September, 2022 with Woodland Tree Care LLC ("Woodland") to remove a tree at my residence and to grind out the remaining stump and remove all related debris. The estimated cost of completing the work was $2,200.00, which I paid in-full, in advance in order to obtain the discounted price. My primary contact at Woodland is Mr. David T***r ###-###-####. The work was scheduled to commence on 09/20/22 but Woodland failed to appear and didn't advise me that they wouldn't be coming. When I contacted Mr. T****, he told me that Woodland's bucket truck was being repaired and that the work couldn't be done without it. After several more days without being contacted by Woodland, I reached out again to Mr. T****, who gave me the same reason for not showing up. Eventually a Woodland crew arrived and removed the tree but did not grind out the stump as agreed. A member of the Woodland crew that removed the tree advised me that Woodland personnel would return on 10/03/22 to grind out the stump and remove the debris as agreed. Woodland again failed to appear on 10/03/22 and again provided no notice that they would not be. I contacted Mr. T**** and he advised me that someone from Woodland might arrive to complete the work by the end of October. I told him that timing was unacceptable because we needed the stump removed to allow for new trees to be planted. We agreed via telephone at approximately 9:40 a.m. on 10/03/22 that I would find another vendor to complete the work and that Woodland would refund the $250.00 portion of the $2,200.00 total paid that was attributable to the stump grinding and debris removal work. It is now 10/13/22 and I have not yet received the agreed-upon refund and Mr. T**** has not responded to my repeated inquiries regarding when I should expect receipt. Please contact Woodland on my behalf and urge them to honor their agreement by providing me with the described $250.00 refund. Thanks.

Woodland Tree Care is NOT a BBB Accredited Business.

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