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Business Profile

Home Improvement

Stonybrook Remodeling LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Stonybrook Remodeling LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Stonybrook Remodeling LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/12/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contract for home remodeling entered into on April 16, 2022
      We had a specific attachment to contract as to scope of work as well as target completion date and gave a deposit of $65,000.
      Stonybrook did the demolition and some minor framing but then stopped work twice. First time claiming the loss of his mother caused him distress and disappeared for over a month with no communication. Second time he disappeared after receiving two payments totaling $85,000 which was earmarked for bathroom fixtures, paint and wallpaper, kitchen cabinets and counters, doors and windows, electrical work (some was started) and carpets (half a deposit was placed but in his name, not mine).
      He has been totally out of communication since end of August 2022. I have just been forced to enter into a new contract with a new contractor.

    • Initial Complaint

      Date:07/26/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We signed a home improvement contract with Stonybrook Remodeling, LLC (SBR), owned by Jose C*****, on 4/10/2022 and paid the initial 30% deposit via credit card.

      Jose reached out to us on 4/13/2022 about credit card processing issue as his bank wouldn't process credit card payment as it was too high. Jose requested that we make the payments 50% on the credit card and 50% by check. We made the payment as requested. Jose cashed the check on 4/20/2022.

      Jose was supposed to provide us with architectural drawings, arrange a meeting with his designer for the layout, order tiles for us once we finalized the tile selection, which was done in a timely manner by us. There was no contact from Jose for 60 days even though I reached out to him multiple times via phone and email for a project update but he didn’t respond. I called his office multiple times and his Office Manager didn’t know what the status of the project was or if Jose was going to call me.

      Jose emailed on 6/20/2022 apologizing for the delay and saying that he will be moving forward with the project. We responded to schedule a meeting to go over the architectural drawings and Jose stopped responding again. At this point, no architectural or design layouts were provided to us and no permits were filed.

      As a result of his unresponsiveness, unethical and predatory behavior, we decided to terminate the contract due to breach of terms of contract and disputed the 50% of 30% of initial deposit we had paid through credit card.

      We informed him about the dispute and his Office Manager called to schedule a meeting. It was too late by then. Since then, we have sent him a registered letter to terminate the contract and requested full refund of the second half of the initial 30% deposit. He has acknowledged the receipt of the letter and apologized in email and communicated that he will write a check to fully refund the deposit but I haven’t receive a check as of today.

    Stonybrook Remodeling LLC is NOT a BBB Accredited Business.

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