Complaints

This profile includes complaints for Avon Limousine Worldwide's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Avon Limousine Worldwide

  2385 Main St Ste 11 Stratford, CT 06615-5955

  
• 

  Avon Limousine Worldwide

  1000 Lafayette Blvd Bridgeport, CT 06604-4725

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a reservation for a round trip to / from *** airport in a ***** ********, making 3 stops (2 in ************ ** and 1 in ******** ***, departing 11/18/22 and returning 11/25/22. At the time of making the reservation, I was quoted the following prices: $490.73 for the departing trip to ***, and $54.54 for the return trip. This was the price that was advertised on the website and the price that was quoted in the confirmation email. The day after returning from my trip, I saw that on the day of the return trip I had been charged $490.73, the same amount I was charged for my departing trip to the airport. My reasonable assumption at the time of booking was that the return trip was discounted as this was a 2 way trip. However, when I called the company on 11/26/22 I was told that the return trip is always the same price as the departing trip. To be clear, I had called the company two times prior to the return trip, once on 11/17/22 to confirm the reservation by phone, and once on the morning of 11/25/22 to confirm the return trip. At no time was I told that the price of $54.54 was incorrect. It was not until being charged after the trip that I discovered this. I would like to be refunded $436.19, the difference between the amount I was charged and the amount I was quoted. Attached, please find a PDF copy of the confirmation email as well as a screenshot of the same booking (on different dates because it was generated on 11/30/22 for the purpose of displaying the advertised price on the website), both with the price of $54.54 for the return trip.

  

  Business Response

  Date: 02/17/2023

  Thanks for the email, we talk to the client, at the moment that he made the reservations one showed him the correct amount for the trip which is $ 490.73, for some reason the system showed for his return $ 54.54 which is incorrect, at the time of accepting his request we sent confirmations of both reservations where it reflects the price of the trip for each reservation of $ 490.73, We called him the day before to confirm and we resent the confirmation.

   

  Best Regards. 

   

  Johel C*******. 

• Initial Complaint

  Date:11/01/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Avon Limousine were hired to pick up me, my son and my sister from *** on 10/23/2022. At 6;39pm the driver, Jey texted and said he was outside the location. At 6:44pm I replied we just landed. At 7:03pm I texted him we are ready for pickup. At 7:16 I received a text saying he will be there soon. This was confusing because he said earlier, he was already there. At 8:11pm over an hour later the driver finally arrives. During this entire time, we were outside in the cold, and it was raining/sleeting. My elder sister was in a wheelchair. On the way back to ** the gas light came on in the Limo and the driver hysterical afraid he was going to run out of gas. The first station we came too the pump was not working and now the driver started to Panic. Needless to say, this did not make us feel comfortable. it was cold, raining and my sister walks with a limp. When the driver backed out of my driveway, he ran over my lawn sprinkler head. On 10/24/22 I called the company and spoke with Evanna and explained my complaint. She said a manager would call me back. On 10/28/2022 at 11:06 hrs I called the company a second time. I informed Evana that no one had called, and she said a manager would be coming in today and he would call me to discuss the matter. Today is 11/01/22 and I still have not received a return call. I am a US Army Veteran. I am a ** National Guard Veteran. I am a Retired ** State Police Captain.

  

  Business Response

  Date: 02/01/2023

  Thank you for the email. We spoke to the client and sold the issue already.

  On the day of the reservation our driver went to the client house by mistake instead he should be at the airport waiting for him.

  when we find out we ordered a car from another company in New York to bring him home and we didn't charge him for the trip.

   

  It was a mistake in our company, and we took our responsibility. we hope you understand us.

   

   

  best regards,

   

  Johel C******* 

  Customer Answer

  Date: 02/09/2023

  ************* ************
  
  ***** *** * ***** ***********************
  
  ***** ********** ******** ** **** ***** **
  
  *** ********** ***********************
  
  ******** *** *** **** * *** ******* **** *** ******* *********** ********* ********* *********
  
   

  Resolved