Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 7, 2024, I used CT mobile locksmiths or *********** Locksmiths to unlock a house. They gave me a price of $150.00 and they charged my wife $329.00 to unlock two lock. They are the worst locksmiths and they also damage my door to the house. This company are scammers, shady and they are price gouging. Not sure if the registered in ***********. They have a website and now nothing comes up. There contact information is ###-###-####.

  Business Response

  Date: 10/10/2024

  customer called for lockout service, we attached recorded phone call between him and service texh, customer ask for qoute and said i have a dead bolt , tech gave him a price of 150 for the lockout,before wew got there when tech arrive on site customer showed him that there is 2 locks to open. tech told the customer on site that this going to be 150 per lock customer agree anf we did the service, customer also attached an invoice the supporting the evidence that we charge for 2 separate lockout service

  Business Response

  Date: 10/10/2024

  i contact customer and offer a courtesy refund , customer refused the false allegation about us not register in ct are not true and we try to work with customer he just keep refusing,

  that is the second time we unlock this customer home we did it back in 2022 and charghe him back them 150 for 1 lock, btw on the recording we mention that we gonna drill the lock and that mean its gonna be damaged he agree and that what we did, the door didnt get damage and only the lock cylinder was drilled

• Initial Complaint

  Date:01/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I call this company today to open my car and make a new key, they were so stupid over the phone the owner call and ask for forgiveness they charged me 450.00 over the phone on my credit card, the guy took 4hr to get the job done, he made the key wrong and when I told him that was wrong he took the key out of my hands and said if I want the key I should pay 700.00 dollars he left my car open on the rain, the airport security has to get involved and moved my car and close the windows and he said that he would brake all the windows I call 911, when the policy told him that he was going to take him if he lock my car again he left, was a very scared situation and as a woman I don’t recommend this company to any woman to be alone with this guy, he is violent and completely scared I hope that the BBB take over the position and take this company out of business, they are not for *** they want to receive cash and they are very dangerous.

  Business Response

  Date: 02/13/2024

  Hi ******* as we spoke on the phone I explains that this customer was given the key we made her and tried to run away with it ,we didn’t charge her and took our key with us ,  when we program a new key to ****** and the all keys are lost the old key will stop working , apparently customer found her old key later on and demanded us to go back there to fix it , obviously we didn’t really wanted to give service to that customer later on but still sent a different tech with the working key we made the night before and asked customer to pay with cash only and just 300$ , 150 less than the original quote  she agreed and when tech went on site she again refused to pay , eventually because of a police officer that was on site she paid after 2 hrs my guy was on site. It was super hard to satisfy this customer and unfortunately after all we did she still decided to get us a complaint . Thank you 

  Business Response

  Date: 02/13/2024

  Hi ******* as we spoke on the phone I explains that this customer was given the key we made her and tried to run away with it ,we didn’t charge her and took our key with us ,  when we program a new key to ****** and the all keys are lost the old key will stop working , apparently customer found her old key later on and demanded us to go back there to fix it , obviously we didn’t really wanted to give service to that customer later on but still sent a different tech with the working key we made the night before and asked customer to pay with cash only and just 300$ , 150 less than the original quote  she agreed and when tech went on site she again refused to pay , eventually because of a police officer that was on site she paid after 2 hrs my guy was on site. It was super hard to satisfy this customer and unfortunately after all we did she still decided to get us a complaint . Thank you