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Business Profile

Hotel Reservation

ParkSleepFly.com, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotel Reservation.

Complaints

This profile includes complaints for ParkSleepFly.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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ParkSleepFly.com, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 25 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/08/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my hotel reservation on May 13, 2022, for a May 27, 2022 hotel reservation. But on June 1, 2022, I see 2 charges on my credit card bill. Called the hotel but they tell me that they charged me once for the no-show charge even though the reservation was canceled with parksleepfly.com.

    • Initial Complaint

      Date:05/26/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ParkSleepFly.com supposedly reserved a room for 5/19/2022 at a hotel near ***** ******* in ****** *************. I have a reservation number that was provided to me by the company. The problem is that the hotel was booked up at least two months prior to the company making the reservation May 10, 2022. Therefore, the hotel did not have a reservation in my name. SleepParkFly.com charged me at least $40 to reserve a room that wasn't available. I then had to spend at least an hour finding my own hotel for the night and a ride to the airport the next morning. The hotel room cost almost $200 more than the one I was promised by SleepParkFly.com. I have tried in good faith at least 10 times to contact the company by email. No one from the company has even tried to contact me to rectify the situation. I will also be lodging a complaint with the ******** Attorney General's Office.

    • Initial Complaint

      Date:05/25/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked a reservation on May 5, 2022 with ParkSleepFly.com to begin on May 20, 2022 (reservation # *******). The reservation was for one night at the ******* *** located in ******* ** and 9 days of parking for a total of $247.02. A deposit was charged of $ 47.64 at time of reservation. On May 7, 2022 I called the hotel directly and was told that they had not received reservation information from ParkSleepFly.com regarding my reservation. I called the hotel again on May 13, 2022 and was told that the reservation had come in but that ParkSleepFly had subsequently cancelled it. Confused, on May 14, 2022 I emailed ParkSleepFly.com at the link they provided on their reservation confirmation inquiring about what had happened and asking for them to straighten out the reservation and confirm back to me. I received a response from Nicole at ParkSleepFly that my reservation was intact. She confirmed my reservation once again. On Monday, May 16, 2022 I called the hotel directly as was told I had a reservation. I arrived at the hotel Friday. May 20, 2022 and was told by the front desk I had no reservation and that in fact they had been overbooked for weeks. With no other option I had to scramble. I was able to book my car into a park/fly company for $224 (8 days). And a room at the Comfort Inn for $267.51 -- an additional expense of $244.49 ( $491.51 - $247.02). All because ParkSleepFly.com did not deliver on my contracted reservation with them. I have emailed the link ParkSleepFly provided 6 times since Friday with not response. Curiously, when I emailed Nicole on May 14, 2022 the confirmation response was within a couple of hours. I want my $244.49 returned to me.

    • Initial Complaint

      Date:05/12/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a reservation (#*******) with ParkSleepFly.com, Inc. on 3/01/22 for 2 nights (4/19 & 4/27) accommodations at the ******** *** and paid PSF $414.16, which included 9 days of airport taking. I had a change of plans and extended my stay by 3 days (with their policy rules). I contacted ParkSleepFly on three occasions: April 26, 27 & 29. No response, No phone number to call. Upon late night flight return, I had to directly pay ******** *** an ADDITIONAL $182.42 for 1 night accommodation for the failed changed of date by ParkSleepFly. To date I've paid $596.58 (ParkSleepFly + ********). Room rates average $150 @ this hotel. I am expecting a credit of $182.42 to my bank card, and have contacted ******** to dispute and reverse the charges.

    ParkSleepFly.com, Inc. is NOT a BBB Accredited Business.

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