We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Car Dealers

Northwest Hills Chevy Buick Cadillac

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sept 6th 2023 I went to get my airbag replaced as it was recalled. I picked my truck up later that same day and my front piece of my dashboard was broken. I called and spoke to Steve C******** he said to send him pictures of the dash. I sent them and was told he would order the clips. A few months went by he said because of the strike everything was delayed. We finally went there only for him to take another picture and realize it's not just a clip replacement it's the whole dash piece. He calls back a few days later to say they didn't do that because they go in through the glove box to replace the airbag. I told him I went there my dash wasn't broken till I picked up my truck! The manager tried to tell me my truck is old so it could've broken from closing the door. I can't believe I go to get a safety hazard fixed they break something else and refuse to fix it and just claim it's an old truck so it could of just broke! They did this so they should fix it! My truck is a 2007 ********

    Business Response

    Date: 01/08/2024

    Hello Better Business Bureau,

    I am sorry to hear Ms. ******** had an issue with her most recent service. The vehicle is a 2007 ******** ******** that came in for an air bag recall. This particular recall has been out for a few years and we have performed this air bag replacement procedure many times. The procedure requires us open the glove box and unbolt air bag component from inside the glove box. The old unit drops down into the glove box. The new one is installed the same way. The new unit is put in place through the glove box and refastened. Ms. ********** complaint is related to the upper dash pad in front of the drivers area on the top of the dashboard. Once we saw her complaint we attempted to make it better by replacing the clips for the area of concern. We did not feel it was related to the work that we performed but attempted to accommodate her. Unfortunately the clips did not correct the issue and a new upper dash pad is needed to correct Ms. ********* concern. Do to the simplicity of the air bag replacement and the ease in which the old one comes out and the new one is put back in place, it is the opinion of our Shop Foreman and Service Manager, the work we performed did not cause the issue with the dash pad in front of the driver's upper dash area. 

    We are not be unwilling to absorb the cost of the new upper dash pad.

     

    Thank You

Northwest Hills Chevy Buick Cadillac is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.