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Business Profile

Lumber Store

Iffland Lumber Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/06/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In late June, I ordered a metal cable rail system for my new deck. When the railing came in on 7/2/24 it was the wrong railing. I contacted Iffland and they agreed to replace the railing with the correct railing. The posts were still able to be used as they were interchangeable with both railings.
    The correct railing was delivered on July 11 at which time they retrieved the wrong railing.
    Iffland indicated that the credit could not be issued until the wrong railing was picked up by the manufacturer at their facility, however, it’s been almost a month now and I’m still waiting for over $6000 refund. This Is totally unreasonable and I’ve told Iffland I would be filing a complaint with your offices.

    Business Response

    Date: 09/04/2024

    We have been in contact with the ***** *****.  She has received a credit for the returned material which was received incorrectly.  This credit was issued on August 16.  This was when we received the credit from our supplier.  *** ***** was in contact with our sales manager and according to their emails, she was satisfied.  Since then, she has ordered more material from us. 

    Customer Answer

    Date: 09/05/2024

    I have received the refund I was owed, however contrary to what Iffland Lumber indicates I have NOT ordered any other products from them.  

    Ok to close this complaint

Iffland Lumber Company is NOT a BBB Accredited Business.

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