Complaints

This profile includes complaints for Daley Moving & Storage, Inc. of Torrington's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Daley Moving & Storage, Inc. of Torrington has 3 locations, listed below.

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  Daley Moving & Storage, Inc. of Torrington

  636 Migeon Ave Torrington, CT 06790-4519

  
• 

  Daley Moving & Storage, Inc. of Torrington

  PO Box 965 Torrington, CT 06790-0965

  
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  Daley Moving & Storage, Inc. of Torrington

  634 Migeon Ave Torrington, CT 06790-4519

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/02/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  It is not accurate. 

  They were told of the missing items, large picture, vaccumn cleaner , broom, mop and 3 boxes of kitchen items in July of 2021 after th 2nd delivery. 

  Receiving NO RESPONSE from the company I wrote the President Gina Bunch in August 2021 at her home address.  She emailed me and told me she had been distracted by a personal family tragedy and that she would look into the matter and get back to me by the end of the week.  I did not hear from her and several weeks later I again reached out and was told they had found the boxes had been misdelivered and that they would retrieve them by Thanksgiving 2021 and get them to us.  I requested info on where they were as I would get them myself.  No response. I and my attorney have requested information from them but to no avail.  Shortly after filing my complaint with the BBB I received a call on 8/5/2022 from a Christina at Daley who wanted to know what was missing.  I told her and she said she would get back to me by the the end of the day.  I did not hear from here and called on 8/12 when she told me she had passed the information to "higher ups" and has not heasrd back.

  The one thing Daley Moving does well it not respond.

  As far as a settlement check we have not seen or heard any thing about that.  More fabrication!

   

   

  
  
  
  Sincerely,
  
  
  
  ******* *******

  down. The truck arrived with some, & not all, of our things on 7-19-21. We are still missing pictures, kitchen supplies, and family heirlooms that are irreplaceable. I have called & written Daley over the course of the last year to request that our belongings be returned to us. I wrote to Gina, the president of the company, on 8-27-21, at her home address, to request that our things be returned. She replied on 9-20-21 stating that she would get back to us within a few days. She did not. I emailed her on 10-11 and 11-1 but & not receive a response. I emailed on 11-3-21 with a suggested review and received a response informing me I would “absolutely” hear from Gina or a Krystle by 11-5-21. On 11-5 Krystal told us our missing items were delivered by mistake to someone else. Krystal said they would pick them up around Thanksgiving 2021 & arrange to deliver to us. Repeated calls, emails & letters go unanswered & we have not received our possessions. We asked for the location where they are so we get them. No response.

  Business Response

  Date: 08/18/2022

  At the initial time of delivery, the customer made a list of items that had not been delivered. Within a matter of weeks, the remaining items were delivered to their residence where they were signed for by the customer. We were not made aware of these cartons they mention at either time of delivery, and no additional notations were made by the customer on their paperwork. At that point, our company was of the understanding that the move was complete. 
  
  
  After the customer took it upon themselves to reach out to the owner's personal residence, these cartons were mentioned and at that point, a tracer was put into effect as is standard procedure.
  
  
  After a time of research and discovery, in the fall of 2021, we were under the understanding that these cartons claimed were at another customers residence. We have not been responded to by that customer after multiple attempts to contact them, in order to help rectify this situation, and we are left with no further choice but to close the matter as a loss claim.
  
  
  At the customer's signed request, there is no additional valuation placed on their shipment, to which they are entitled to $0.60 per pound per article coverage. However, Packed By Owner boxes are not held to the same standard and are not covered; as the company does not know what is inside or how these contents were packed, for this, the coverage would not apply if they had chosen to purchase. 
  
  
  Payment was issued and mailed to the customer at their place of residence, and their claim is now closed. Closure was provided above and beyond the legal obligation of $0.60 per pound, as a token of goodwil
  

  Business Response

  Date: 09/02/2022

  Attached to this response are the documents reflecting the first delivery of items left behind and not only closure, but an additional amount of due compensation was mailed to the customer. 

  In conclusion, the process of the claim took time, but was finalized. As was promised, a tracer was left open rather than simply closing a claim at the valuation option chosen and signed for. With the submission of this complaint, the claim is now closed and the customer was issued their due payment as per their desired valuation coverage option which was signed for on their original pickup Bill of Lading on 10/28/2020.

  Customer Answer

  Date: 09/07/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  This firm, Daley has no integrity.  Daley told us last fall that they found 3 boxes of ours that were misdelivered to someone else and now they say that is not the case.  As for a settlement we have not received any settlement from them.  This is a dishonest firm that refuses to see that we get our belongings that were entrusted to them.
  
  
  
  Sincerely,
  
  
  
  ******* *******