Reviews
This profile includes reviews for HealthPlanOne, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 5 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromStephanie T
Date: 01/29/2025
1 starI spoke to **** ** ** ***** ****** I wanted information about my current plan. John convinced me that he had a better plan for me. He said that he would cancel the new plan if I was able to go back to my original plan. A couple of days later, I called John S. and told him that I was being approved to go back on my original plan and I wanted to cancel the plan that he had signed me up for. He wouldn't. I called back two more times over a few days only to have it go to voicemail. He never returned my calls. I received a letter today about my new plan, starting February 1st. We called and spoke to another representative who cancelled the unwanted plan for me.Review fromMichael Q.
Date: 01/04/2024
1 starMichael Q.
Date: 01/04/2024
I called ***** ***** and spoke to Nathan ext 901.Seems like a great guy. Signed me up with ***** for my Medicare policy. Before i agreed i asked a few times to make sure ***** took my primary DR.
Well i went to my DR. yesterday and was told that they didn't take *****. I called When i got home and guess what...i was told he was on the phone and would call me back. Three hours later i asked for a supervisor. I was told he was on the phone, and he would call me back ASAP.
I spoke to ***** ,turns out he signed me up and then got ahold of ***** by email to ask them if my DR. was in network.They told him no.But did i receive a call??Nope
At first i just wanted Clear Match to find me a different company. I am still waiting for a call back!
Stay away..these are used car salesman selling ******** policies to senior citizens. Shame on them!!!!!
HealthPlanOne, LLC
Date: 01/05/2024
We are very sorry that you had this experience with **********. This is a very isolated incident and not something that happens with our knowledgeable agents. We have escalated the incident and a supervisor will be reaching out to you today.
Again, we apologize for the experience you had and we will hopefully fix the problem for you right away.
Best,
********** MedicareMichael Q.
Date: 01/08/2024
Clear Match called me.I missed the call by 3 minutes>I called right back to speak to the supervisor. AGAIN i was sent to voicemail and did not receive a call back.
I called another company who i signed up with.
BUT THE POLICY CAN NOT START TILL 2/1
So i have to pay my DR. out of my pocket for this months visit.
So you can say i am NOT happy!!!!!Review fromAnthony A
Date: 11/01/2023
5 starsReally glad I called.
Teresa S. is awesome.
Spent a long time searching to find me the right plan, explained all things in detail, answered all questions and was patient with my ignorance.
My thanks to Teresa.Review fromHiro T
Date: 02/17/2023
1 starHiro T
Date: 02/17/2023
The worst experience in my life. I normally don't write a review, but I'm so upset about them, that's why I wrote here.
All they care is to get an insurance application. Once they submit to the insurance company, they provide ZERO support. They stupidly mis-input my zip code (even they repeat after I told) so that I couldn't submit my ID. More over, they misspell my last name (yes, I have an Asian last name). So, I called them up...and... THEY DON'T CARE ME ANYMORE - it's because they've already incentive money from insurance company (even they gave wrong information). I was keep complaining their fault, they simply HUNG UP the phone. AGAIN THE WORST CUSTOMER SERVICE EVER ON EARTH.HealthPlanOne, LLC
Date: 03/03/2023
Hello Mr. ********** I'm trying to locate you in our records and want to make sure you have the right service. Can you share the name of your agent so I can investigate your issue? We always support our customers even after they purchase a plan and for the time that you have that plan. We care about our customers and this is not a normal experience. If you can give me more information then I can research what happened with us.
Thank you,
LynnReview fromCharlotte B
Date: 08/17/2022
5 starsThe guy Micheal that helped me was awesome.he helped me find the cheapest and was fun talking to.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.