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Business Profile

Life Insurance

Family First Life, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Family First Life, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Family First Life, LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/18/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not written a policy in 4 months and been asking for a release there is no one from corporate who calls me back, their ads state NOT CAPTIVE, Come and go as you please . I need someone from corporate to call me back. This is my livelihood that you are messing with. Have empathy.

      Customer Answer

      Date: 01/20/2023

      ***** ****** ****** ***********************

      ***** ******* ******* *** **** **** **

      *** **** *****************

      ******** ********


      To whine it may concern:

       

      Issue has been resolved .  Please delete my complaint.

       

      Best,

       

      ******

    • Initial Complaint

      Date:08/15/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When my partner and I bought our new house a few month ago, we got several documents in the mail stating they were important to fill out regarding our mortgage. The name is under ***** *****. Since we filled those documents out, we’ve received several harassing calls from one agents appointment setter. We’ve told him several times to leave us alone, and that we do not require his services. This appointment setter constantly changes numbers and calls us back every few weeks. We’ve told him we revoke his right to tele-market to us, and he keeps calling. I want Family First Life to remove our information from their system and to never contact us again.

      Business Response

      Date: 08/23/2022

      ***** ******** *****
      ***** ******** ****** *** **** **** **
      *** ******************** **********************
      ******** ****** ******* ********

      *** ******** ** **** ********* ** ******

      Our sales process consists of agents that call individuals who have sent in some type of request for information on life insurance. We do not call any consumers that have not filled out some type of form. 

      Customer Answer

      Date: 08/23/2022



      Complaint: ********



      I am rejecting this response because:

       

      i have told the numerous agents that have called that my partner and I have resolved the issue regarding insurance, and requested that we no longer be contacted. The same agent and his appointment setter continue to harass us. If our contact information is not removed from your systems we will be filing a complaint with the FCC. 



      Sincerely,



      ****** *******

      Business Response

      Date: 09/01/2022

      We do not encourage our agents to call clients that are not interested in the coverage. Can you provide a name and number of the alleged agent that you feel is committing this act?

    • Initial Complaint

      Date:07/29/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been getting constant calls about insurance from spoofed phone numbers. Twice I engaged with these callers and then received a follow up call from Family First Life. Both times I notified them these calls were in violation of the TCPA and their telemarketers are not honoring the DNC, but since these happened almost a month apart, it's clear the have disregarded this.

      I'd like to know exactly who they are hiring to make these solicitation calls, and resolve these TCPA complaints.

      Business Response

      Date: 08/23/2022

      ***** ******** *****
      ***** ******** ****** *** **** **** **
      *** ******************** **********************
      ******** ****** ****** ********

      *** ******** ** **** ********* ** ******

      Our sales process consists of agents that call individuals who have sent in some type of request for information on life insurance. We do not call any consumers that have not filled out some type of form. 

      Customer Answer

      Date: 08/23/2022



      Complaint: ********



      I am rejecting this response because:


      This is incorrect, and has been confirmed by their sales staff.  Twice Family First called me as a follow up from a previous call in which their agents used fake company names and spoofed phone numbers.  On the second call, they agent confirmed they use telemarketer to generate leads, and indicated he was aware they do this in violation of the TCPA.  

      I'd like all the information on their alleged consent to call, including the legal name and entity of the company they are paying for this information, and a valid consent showing that company's legal name and address and Family First's name.  

      Sincerely,



      ****** ******

      Business Response

      Date: 09/01/2022

      We do not call individuals on the "do not call" list. Can this customer provide the name of the agent that is calling them so we can verify if they're even an agent with us?

      Customer Answer

      Date: 09/04/2022



      Complaint: ********



      I am rejecting this response because:

      Per their request, the most recent caller identified themselves as Tequilla B*******  This call took place on 6/17 at 9:33 am.  



      Sincerely,



      ****** ******

      Business Response

      Date: 09/12/2022

      Thank you for that info. We will look to see if this is an active agent of ours. 

      Customer Answer

      Date: 09/18/2022



      Complaint: ********


      I am rejecting this response because:

      I have not received any follow up 



      Sincerely,



      ****** ******

    Family First Life, LLC is BBB Accredited.

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