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Business Profile

Spa

Mandara Spa at Mohegan Sun

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Spa.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/16/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a Spa appt for two and was charged payment in full. Due to unforeseen circumstances I could not make it at the allocated time. I called to reschedule but there was no availability. It makes sense to me to pay a cancellation fee but it doesn’t make sense that I was charged for the full service when I didn’t get any. I am asking for a refund.

    Business Response

    Date: 06/30/2023

    Dear BBB,

    Guest booked 2 services (one for herself and one for daughter) for 11:15am on 6-16-23 and did not show up for services and did not call in advance to attempt to cancel.  Our policy is 24 Hour Change/Cancel policy with full rate of service less service charge, charged to provided Credit Card on file.  Guest was spoken with at 11:50am on 6-16-23 and guest stated she thought both services were scheduled for 1pm.  Guest did not mention any "unforeseen" circumstances when speaking with our Spa Concierge.  Guest did acknowledge that she did receive the confirmation email stating the correct time of the services.  All policies are listed on the email confirmation, on our website and in our Spa service menu.

    I am happy to discuss the situation further with the guest and attempt to find a reasonable resolution.

    Please have the guest reach out to me personally.  I can be reached at ###-###-####.

     

    Thank you.

    Customer Answer

    Date: 06/30/2023



    Complaint: ********



    I am rejecting this response because: I attempted to reschedule and was denied. What would a reasonable solution look like? I think that is a disingenuous.



    Sincerely,



    ***** *********

Mandara Spa at Mohegan Sun is NOT a BBB Accredited Business.

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